Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi , you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

　　Shape your Career with Citi

　　Citi’s Operations and Technology (O&T) enables Citi to achieve its day-to-day operational and long-term growth goals, enabling execution of Citi’s strategy by providing services, technical solutions and infrastructure across the bank.

　　We’re currently looking for a high caliber professional to join our team as Officer, Identity and Access Management Analyst 2– Simplified and Traditional Chinese Proficient based in Taguig, Philippines (Internal Job Title: Infrastructure Analyst 2 – C10 ) based in the Philippines. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

　　Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

　　We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

　　We empower our employees to manage their financial well-being and help them plan for the future.

　　Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

　　We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

　　We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

　　In this role, you’re expected to:

　　Administer access within a variety of banking applications and systems. The objective of the role is to manage roles and access privileges within compliance to the set information security policies and standards.

　　Demonstrate an understanding of the security layer managed through access administration in the different systems

　　Support Global Identity and Access Management (GIAM) operation including weekends and public holidays on a rotational basis, as well as assigned on-call emergency support

　　Learn the process modules on administering access in multiple supported systems

　　Complete access-related customer requests within operational thresholds on timeliness and accuracy

　　Provide troubleshooting support on system access related issues

　　Handle customer interactions in a manner adhering to the customer service guidelines

　　Provide on-call support as needed and scheduled support during weekends and public holidays on some occasion

　　Have good team working skills and ability to work in a fast-paced and high-volume operations

　　Manage multiple tasks with strong analytical, documentation, and communication skills, both oral and written

　　Identify potential opportunities and concern to raise to the manager's attention

　　Raise ideas to improve security controls, customer experience, and/or process efficiency

　　Analyze and interpret request volumes to make sound judgement on day-to-day output and improve the process

　　Demonstrate particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by complying with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and reporting control issues with transparency

　　Opportunities

　　Build a career in operations and technology by learning how our people, process and technology enable business and enhance security

　　Network with professionals around the globe as we collaborate across functions and geography

　　As a successful candidate, you’d ideally have the following skills and exposure:

　　Bachelor’s Degree/University degree of any course or equivalent experience

　　Consistently demonstrates clear and concise written and verbal communication in English, Simplified and Traditional Chinese Language

　　Aptitude to learn a number of application and/or system at a level which one can understand how to administer access.

　　Utilize Microsoft applications to create and maintain files (MS Excel, MS Word)

　　Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

　　Take the next step in your career, apply for this role at Citi today

　　https://jobs.citi.com/dei

　　#Hybrid

　　Technology

　　Infrastructure

　　Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

　　Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

　　View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

　　View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

　　View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

　　Citi is an equal opportunity and affirmative action employer.

　　Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.