Worker Sub-Type: Regular

　　* Job Description: *

　　Location: Kuala Lumpur, Malaysia

　　Position Summary

　　As the Office Services Assistant / Receptionist for BlackBerry Malaysia office, you will work closely with the Facilities Team, and will be the first point of contact, both by phone and in person, for all clients, customers and partners. In this position you will provide receptionist and front office duties in accordance with company policies and procedures and take a proactive approach searching for ways to improve the front office/ reception functions at BlackBerry. You will have the opportunity to use your organizational and customer service skills to their full extent and actively encourage an environment that supports teamwork, co-operation & performance excellence!

　　Responsibilities

　　Covering the duties of reception including but not limited to: switchboard, meet & greet customers, visitors and vendors

　　To oversee contractors and suppliers to ensure agreed budget and service levels are met (against predefined specifications)

　　Assist and support the site that include co-coordinating and maintaining office supplies, mail services, etc.

　　Coordinate & supervise suppliers, vendors, and service contractors on-site during and after business hours

　　Manage the on-site operations matters relating to maintenance, administrative support (e.g. meeting rooms, procurement of pantry and stationery supplies)

　　Analyze and recommend appropriate solution/measure including new ideas on daily operations matter. This includes technical maintenance issues e.g. electrical shutdown, equipment replacement, failure of monitoring system, fire protection system that required further discussion with Facilities team EMEA/APAC, arrange fire drill where needed

　　Lead and support the on-site team in the daily operations of the BlackBerry facility

　　Assume the role of a focal contact person on-site

　　Handle & involve department's planning, implementation of Global Facilities processes & procedures at local site.

　　NetSuite - raise PO for APAC & follow throughout the process, setting up new vendors, assist with implementation of vendor management process including processing & translation of invoices, etc.

　　Be the main point of contact for the office landlord

　　Security access system - granting access, printing of access badges, providing support to Global Security & Logistics department to ensure processes are followed                                        

　　Handling accounts coding, verification of invoice against service agreement, etc.

　　Support stakeholder functions with ad-hoc requests.  The requirements will be discussed as and when needed

　　Provide a safe, clean, secured and productive working environment to all BlackBerry employees and visitors

　　Respond to Employee facilities operations requests and other departmental support requests

　　Assist with Payroll and HR related issues, such as recruiting

　　Provide admin support to local team as required

　　Work with Corporate IT to coordinate IT devices arrangement, such as laptop, monitor, network cables

　　Liaison with EHS to maintain employees’ health and security

　　Any other function as needed

　　Essential Skills and Qualifications

　　Must be confident with written and spoken English and Bahasa Melayu

　　2 to 5 years’ experience working as a Receptionist/Admin Assistant in a corporate environment

　　Experience in front and back-office processes is required with strong administration skills

　　Knowledge and experience in using Microsoft Office programs

　　Strong PC literacy and proven ability to manage daily activities using various systems, including the internet and e-mail functions at a highly proficiency level

　　Strong customer service experience is mandatory

　　Excellent people skills and the ability to interact with all levels of the organization

　　Excellent interpersonal and communication skills (verbal and written)

　　Knowledge of occupational safety requirements

　　Experience with purchasing and invoicing

　　Demonstrated experience with continuous improvement initiatives

　　Demonstrated experience with client reporting and preparation of reports

　　Previous team building experience

　　Analytical and problem solving skills

　　Strong decision making and time management skills

　　Stress management skills

　　Possess cultural awareness and sensitivity

　　Flexible and demonstrated sound work ethic

　　Scheduled Weekly Hours: 40

　　BlackBerry (NYSE: BB; TSX: BB) is a trusted security software and services company that provides enterprises and governments with the technology they need to secure the Internet of Things. Headquartered in Waterloo, Ontario, the company is unwavering in its commitment to safety, cybersecurity and data privacy, and leads in key areas such as artificial intelligence, endpoint security and management, encryption and embedded systems. You couldn’t choose a more exciting time to consider joining us! For more information, visit BlackBerry.com and follow @BlackBerry.

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　　It is the policy of BlackBerry to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

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