APPLICATION INSTRUCTIONS:

　　CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process (https://pennstateoffice365.sharepoint.com/:b:/s/KnowledgeBaseArticlesSharing/EfiwgKReZ4VAjprFZPKWUm0Bq_sU3KzTmERfpryq0esPKQ) . Please do not apply here, apply internally through Workday.

　　CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. (https://pennstateoffice365.sharepoint.com/:b:/s/KnowledgeBaseArticlesSharing/Eeys15Xva4hFokHVtbP1eGIB5i1WFLc-J3k9KHgrFYZ7mg) Please do not apply here, apply internally through Workday.

　　If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants (https://hr.psu.edu/sites/hr/files/Application_Process_for_External_Applications_Non-Penn_State_Employees_.pdf) .

　　JOB DESCRIPTION AND POSITION REQUIREMENTS:

　　The Office of the University Registrar is seeking a self-motivated individual to join our team as a Records Specialist 2/3 in our customer service area. This position’s primary focus is on enrollment services. Currently, this position operates on a hybrid work schedule in accordance with Penn State's Flexible Work Arrangement Policy HR107 (https://policy.psu.edu/policies/hr107).

　　Responsibilities include:

　　Providing student services face-to-face, through email and by telephone; responding and composing email correspondence, maintaining confidential student records

　　Greeting customers and assisting them with course registration, official transcript orders, enrollment and degree verification requests, and other processes related to the office

　　Evaluating, processing, and maintaining federal enrollment and degree compliance reporting for current and former students

　　Collaborating with other members of the customer service team to cover day-to-day tasks and duties and provide back up support for transcript services

　　Providing university, federal, enrollment, and degree policies and assist individuals with academic processes pertaining to those policies

　　Collecting, processing, and reconciling fees and transactions

　　Responding to routine requests and providing backup support, as needed, for other departments within the office

　　Participating on committees, in staff training sessions, and departmental meetings

　　Education and Experience:

　　This position will be filled at a level 2 or level 3, depending upon the successful candidate's competencies, education, and experience. Typically requires a High School Diploma or higher plus 2 years of related experience, or an equivalent combination of education and experience for a level 2. Additional experience and/or education and competencies are required for higher-level jobs.

　　Ability to provide excellent customer service, problem-solving, attention to detail, analytical, written, and verbal communication skills are required.

　　Knowledge of Microsoft Office applications and LionPATH (Student Enrollment Management system) or similar systems are preferred.

　　Application Instructions: To be considered, please submit both a cover letter and resume.

　　The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.

　　CAMPUS SECURITY CRIME STATISTICS:

　　Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here (https://police.psu.edu/annual-security-reports) .

　　Employment with the University will require successful completion of background check(s) in accordance with University policies.

　　EEO IS THE LAW

　　Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

　　Federal Contractors Labor Law Poster (https://affirmativeaction.psu.edu/files/2022/01/Federal-Contractors-Labor-Law-Poster.pdf)

　　PA State Labor Law Poster

　　Affirmative Action (https://policy.psu.edu/policies/hr11)

　　Penn State Policies

　　Copyright Information (https://www.psu.edu/copyright-information)

　　Hotlines

　　University Park, PA