Agency Profile: Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

　　Full-time: 2550 Main Street, Buffalo, NY

　　SUMMARY OF POSITION FUNCTION:

　　Performs complex administrative tasks and provides administrative support to a department head and/or manager. May also train clerical support staff

　　MAJOR DUTIES AND RESPONSIBILITIES:

　　Knowledge and demonstration of agency core values in day-to-day activities

　　Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment

　　Consistently maintain a neat, organized work environment

　　Assists with the Pulling Charts and preparing records to give to the Psychiatrist or NPP

　　Processes Intakes, scheduling, auditing of all progress notes, posting and filing

　　Schedule preparation to include authorization verification, copay/private fee amounts, client balances and the appropriate notification of senior staff when appropriate

　　Constant verifications of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews

　　Reconciliation and posting of all client payments

　　Processing of client records

　　Typing

　　Oversight of other Office Staff with day-to-day tasks

　　Constant direct communication with Director of Reimbursement & Support Services

　　Other Duties as assigned

　　Type business letters, memorandums, reports, charts, etc. on a personal computer

　　Composes and prepares routine correspondence for signature

　　Establishes and maintains confidential files and records

　　Proofreads and corrects grammatical, punctuation and spelling errors

　　Maintains calendar and schedules appointments; sends/receives incoming and outgoing mail and faxes; and follow-ups on dates for action items

　　Attends departmental meetings; takes notes and prepares/distributes meeting minutes

　　Orients new personnel to agency’s policies and procedures

　　Answers telephone and direct calls to the appropriate person

　　Orders and maintains office supplies and equipment

　　Operates office machines and instructs others in the operation of same

　　SKILLS/COMPETENCIES:

　　Ability to generate standard business letters, forms, contracts, proposals, presentations, etc. Strong understanding of and ability to use internet search engines

　　Excellent interpersonal skills and communication skills both verbal and written

　　Meticulous documentation/recording skills and attention to detail; excellent time management and organizational skills

　　Ability to handle multiple tasks

　　Proficient in the use of computer software such as MSWord, Excel, Power Point, Desktop Publishing, Outlook, etc.

　　Ability to operate office equipment

　　EDUCATION REQUIREMENTS:

　　High School Diploma or equivalent

　　EXPERIENCE:

　　Three years work-related experience. Previous supervisory experience preferred

　　Must possess valid Driver’s license and ability to travel between locations if needed.

　　COMPENSATION: $20.08 - $25.60/hr