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Office Manager
Office Manager-March 2024
Suffern
Mar 29, 2026
About Office Manager

  Our associates celebrate lives. We celebrate our associates.

  Consider the possibilities of joining a Great Place to Work!

  Manages and coordinates the operational activities of a funeral home, cemetery and/or crematory operation. Ensures the highest quality services and products, to satisfy the need of any client family, to maximize budgeted profit plans for the location, and maintain a positive employee relations atmosphere.

  JOB RESPONSIBILITIES

  Accounting Function Oversight

  Collections of all accounts receivable

  Verifications and payments of all accounts payable invoices

  Controls of receipt and deposit of cash payments received

  Maintains petty cash account and disburses the same in accordance with company policies and procedures

  Reconciliations of all accounts

  Cash advance checks

  Same Day Check requests

  Bank deposits

  Verifies/audits cash disbursement reports

  Tracks Capital Expenditure Authorizations (CEAs)

  Operational Activities

  Orders supplies for the office and completes inventory counts

  Coordinates the processing of orders and receipt of all merchandise orders including memorials and caskets and the control of storage inventory for vaults and markers, urns and caskets

  Oversees the processing of installation funeral-related orders and orders to the grounds and maintenance departments

  Supports location management to ensure all contracts and work orders are completed in a timely manner with proper documentation

  Schedules incoming orders and drivers for the ambulate service

  Completes various funeral/cemetery reports and files accurately

  Supports Sales as necessary requiring an understanding of JD Powers

  Assures compliance with all Company policies and procedures to include

  Sarbanes Oxley (SOX) audit

  Dignity University (DU) training

  Interment Verification Training (IVT) audits

  Day Sales Outstanding’s (DSO) related to financial and administrative areas

  Assists in preparing and/or overseeing all funeral/cemetery-related forms

  Reviews time cards and administers corporate payroll policies and procedures

  Administers local Human Resources (HR) processes such as processing new hire paperwork, verifying pre-need sales licenses, maintaining employee files and other confidential files (I9’s, etc.).

  Ensures new associates receive new hire orientation

  Pulls monthly reports from reporting site and create stack ranking reports for key performance indicators

  Maintains vehicle records/licenses

  Processes expense reports

  Updates General Price Lists (GPLs)

  Manages all Alarm Systems (codes, working order, etc.)

  Assists with funeral services and “Making Everlasting Memories” (MEMs) as needed

  Coordinates daily activities with business unit as well as other departments

  Trains associates in the proper administration of policies and procedures

  Services customers by interacting with families in a professional and compassionate manner

  Maintains and updates customer records

  Updates company website with current obituaries and ensures obituaries are placed in newspapers

  Provides a collaborative, productive workplace environment for associate growth and development that instills pride, a sense of ownership, and the challenge to associates to exceed expectations

  Behaves in a supportive way to enrich the work environment

  Uses customer feedback in conjunction with Sales to improve location administration and strengthen individual associate performance

  Performs other duties as assigned

  MINIMUM REQUIREMENTS

  Education

  High school diploma, GED or completion of a diploma-training program at a college or technical schoolExperience

  Two (2) years bookkeeping, general office, clerical accounting, and Accounts Payable experience requiredKnowledge, Skills and Abilities

  Solid working knowledge of computers, typewriter, MS Office, e-mail, internet and basic office equipment required

  Excellent communication skills both orally and in writing

  High level of compassion, integrity, and confidentiality

  Problem solving skills

  Ability to multi task and set priorities

  Detail oriented

  Must be flexible and able to function in a face-paced environment

  WORK CONDITIONS

  Work Environment

  Professional Dress is required when in contact with families.Work Postures

  Sitting continuously for many hours per day, up to 6 hours per day

  Climbing stairs to access buildings frequently

  Physical Demands

  Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usageWork Hours

  Working beyond “standard” hours as the need arisesPostal Code: 10901

  Category (Portal Searching): Operations

  Job Location: US-NY - Suffern

  Job Profile ID: F00236

  Time Type: Full time

  Location Name: Wanamaker & Carlough Funeral Home

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