Acts as receptionist for the department. Responsible for all incoming calls, conducts a brief intake to determine caller needs-EAP, immediate referral to ED, alternate referral options. Manages scheduling for multiple providers, generates payroll edit logs and reports. Sends out and collects client satisfaction surveys. Issues statements and handles payment/collection activities, establishes relationships with appropriate personnel of contracted companies to facilitate the billing and collection process. Compose and type routine letter and memos. Maintains supplies. Monitors monthly expenses. Organizes patient records and filing. Qualifications: High school graduate. Degree/certification in office management or equivalent experience. Appointment scheduling experience required. Account billing/collection experience is preferred. Experience in all Microsoft applications is required.