Position: Operations Customer Experience Agent USLocation: Onsite St Joseph MOTerms: Full-timePay: $15.00

　　GET TO KNOW ALORICA

　　At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

　　JOB SUMMARY

　　Performs routine customer service phone support to client specific needs. Work is performed under regular supervision.

　　JOB REQUIREMENTS

　　Minimum Education and Experience:

　　High School Diploma or GED required; graduation from a college with an Associate’s degree preferredCustomer service experiencePhone related customer serviceFamiliarity with Microsoft Windows, Word, and Excel applicationsMay require client specific bilingual language requirement, as necessaryKnowledge, Skills and Abilities:

　　Knowledge of product/proceduresAbility to use phone and computer systemsCustomer service skillsStrong interpersonal skillsExcellent oral and written communication skillsStrong listening/comprehension skillsAbility to stay composed and objectivePatience/empatheticMental AcuityConversationalConfident/AssertiveDemonstrate a positive attitudeWork Environment:

　　Constant work performed in a climate controlled, call-center environmentConstant usage of phone and computer systemsPhysical Demands:

　　Constant sedentary workABOUT ALORICA

　　Equal opportunity employer – Veterans/Disabled