Occupancy Specialist

　　Department: Supportive Housing - Property Management

　　Office: 82 Green Street

　　Location: Jamaica Plain, MA

　　Position Type: Direct Care

　　Hours/Shift: Morning - First Shift

　　Employee Type:: Regular Full-time

　　START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=2898191&source=2898191-CJB-0)

　　SCHEDULE: Monday to Friday 8:30 a.m. to 5:00p.m.

　　LOCATION: 82 Green Street Jamaica Plain with frequent travel throughout Metro Boston Area

　　JOB DESCRIPTION:

　　SUMMARY OF THE POSITION:

　　The Occupancy Specialist is responsible for maintaining 97% occupancy rate for all housing in the Supported Housing Department. The Occupancy Specialist works cooperatively with housing authorities, housing applicants and their advocates to fill units as quickly as possible while complying with HUD regulations and Fair Housing law.

　　The Occupancy Specialist is responsible for outreach and marketing of vacant units within Pine Street Inn programs, the community at large, and other referral sources. The Occupancy Specialist conducts housing fairs, open houses and other promotional events when needed. The person in this position will travel to sites throughout the Boston metro area to show units to prospective residents.

　　The Occupancy Specialist is also responsible for processing transactions within property management software and for assisting with general office support for the Supported Housing Department.

　　This position is not necessarily solely concerned with Mod Rehab and CoC units. This Occupancy Specialist may also be required to take on responsibilities of other Occupancy Specialist or other Property Management Department staff as necessary.

　　REQUIREMENTS:

　　QUALIFICATIONS:

　　EDUCATION/TRAINING:

　　REQUIRED :

　　High School Diploma or equivalent

　　Valid Massachusetts driver-s license in good standing

　　Personal vehicle OR eligibility to drive Pine Street Inn vehicle

　　Have or acquire within one year COS, CPO, or equivalent certification

　　PREFERRED:

　　Strong computer skills including familiarity with management information systems and/or database programs

　　Experience using property management software especially OneSite

　　Bilingual English/Spanish communication skills, both verbal and written

　　KNOWLEDGE/EXPERIENCE:

　　REQUIRED:

　　Minimum of one (1) year of property management experience OR

　　Minimum of two (2) years- experience as an advanced administrative professional

　　PREFERRED:

　　Two (2) years of property management experience on leasing team

　　Knowledge of the HUD 4350.3 Multi-Family Section 8 Occupancy Regulations

　　Experience working with people who are experiencing homeless, disabling conditions, substance use disorders

　　Knowledge of the Low Income Housing Tax Credit Program and the HOME Financing Program.

　　PHYSICAL ABILITIES/SKILLS:

　　REQUIRED :

　　Ability to climb up to many flights of stairs per day

　　Ability to travel up to 1 mile by foot or by personal mobility equipment in typical Boston weather

　　Ability to travel to multiple sites as necessary

　　Ability to lift 25 pounds

　　Ability to work at a computer for several hours per day

　　Ability to sit for long periods of time

　　MENTAL ABILITIES/SKILLS:

　　REQUIRED:

　　Patience to work with frustrated and confused applicants with grace and encouragement

　　Ability to perform multiple tasks and manage multiple projects at the same time

　　Strong prioritization and organization skills and ability to meet deadlines

　　Ability to work with frequent interruptions

　　Strong communication skills

　　Ability to work with a diverse applicant and staff population

　　Ability to enter and manage detailed records

　　Ability to handle sensitive personal information and agency information in a confidential manner

　　ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

　　Leasing and Applicant Screening:

　　The Occupancy Specialist is responsible for administering the Pine Street Inn leasing and screening program in accordance with federal, state and local fair housing laws, and local and regional housing authority requirements includes:

　　Maintain waiting list for each designated property. Use all approved housing authority forms and correspondence. Maintain complete files of this documentation and submit periodically to housing authority or, as appropriate, to PSI Director of Property Management for all applicants, accepted or rejected

　　Review applications for Priority eligibility and mandated federal preferences

　　Screen applicants for income eligibility and background information to determine if they will meet the essential PSI and housing authority tenancy requirements

　　Order CORI and SORI reports

　　Schedule and conduct reference checks with references provided by applicant to determine applicant-s suitability for potential residences

　　Show vacant units to applicants

　　Market vacant units enthusiastically while respecting the rights of applicants to make informed decisions about their housing options

　　Work with applicant-s advocates as requested to prepare mitigating and appeal letters when applicants appeal adverse occupancy decisions by the housing authority

　　Occupancy:

　　The Occupancy Specialist is responsible for preparing all lease up documents which includes: Occupancy Agreement, Rules & Regulations, Security Deposit Receipt, Move In Inspection Report, Public Housing Authority (PHA) Request for Tenancy Approval, Housing Application Program (HAP) contract and any other documentation required by the Housing Authority and by Pine Street Inn. Additional Occupancy responsibilities include:

　　Enter applicant information to OneSite waitlists, complete Move-Ins and Certifications in OneSite

　　Coordinate move-in date with Housing Authority, Case Manager, HQS Manager, Facilities Department

　　Schedule move-in inspections with facilities staff and housing authority or local city inspection department

　　Review leasing documents with applicant during lease signing

　　Deliver required signed leasing documents to housing authority on a timely basis

　　Deliver complete tenant file to Senior Compliance Manager for review prior to move in day

　　Track Move-Outs and inform Senior Compliance Manager and Housing Authorities as required

　　Reporting, Administration and Recordkeeping:

　　Occupancy Specialist is responsible for working cooperatively with the rest of the Supported Housing Department by performing a variety of reporting, administration and recordkeeping functions that include but are not limited to:

　　Market and lease vacant units as assigned

　　Prepare weekly and monthly unit availability and vacancy reports

　　Maintain applicant files

　　Set up new tenant for Senior Compliance Manager approval

　　Answer telephone prepared to respond to applicant questions

　　Mail out applications, maintain waitlists

　　Perform projects and other duties as assigned

　　Other Responsibilities:

　　The Occupancy Specialist will be expected to:

　　Attend mandatory trainings and other trainings that will enhance ability to assist tenants in maintaining and enhancing their quality of life

　　Uphold the rights of all applicants and tenants. Be continually aware of these rights and act in accordance with these rights. Interact with everyone in ways which establish a climate of respect for human dignity

　　Work cooperatively with representatives of all PSI departments, including but not limited to development and external affairs, finance and human resources

　　Represent Pine Street Inn in a professional manner in all contacts with neighbors and representatives of other agencies

　　Work closely with the other Occupancy Specialists and exhibit competence with all facets of this job description. Take on any of these responsibilities as required by the Property Management Administrator

　　INTERNAL CANDIDATES INTERESTED IN APPLYING FOR THIS POSITION, PLEASE SUBMIT A PROMOTION/TRANSFER APPLICATION TO THE HUMAN RESOURCES DEPARTMENT WITHIN 10 DAYS OF POSTING.

　　Pine Street Inn is an Equal Opportunity/Affirmative Action Employer.

　　START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=2898191&source=2898191-CJB-0)