Job Description

　　Where you’ll work: Guatemala city,

　　GT From 8 AM to 5 PM

　　Number Processing Manager at GoTo

　　At GoTo, we're passionate about making IT easy for everyone. We deliver solutions that enable secure connections, collaboration, and flexibility, empowering people to live their best lives at work and beyond. Our basic mantra is to simplify to automate and automate to simplify, and we work together to achieve this goal every day. As a member of our customer care team, you'll play a crucial role in helping us achieve our mission by delivering exceptional service and support to our customers.

　　Our NPM porting team has the responsibility to process all change requests to the phone numbers directly in the carrier or inside the PBX and port in all the incoming requests through our buckets. Follow strictly the procedures and work with weekly KPIs and internal SLA.

　　It’s necessary flexibility to adapt to the workload since our company is always on constant improvement and it’s adding new features and APIs to our end users which sometimes means adding more buckets to our daily duties.

　　Your Day to Day

　　As a Number Processing Manager, you would be working on

　　Process all types of ports --- Using Fusion, Salesforce, and carriers’ portals.

　　Create or update any feature such as CID/411/E911 to existing or new phone numbers --- Using our Internal tools.

　　Changes on PBX such as CID, Company Name Change, and PBX Moves --- The representative will interact with different platforms to complete the different requests.

　　Purchase of new numbers, Cancellation of existing numbers, Account Cancellation (once it has been confirmed by the correct department) --- The representative will interact with different platforms to complete the different requests.

　　Having daily communication with different departments answering questions of accounts and cases assigned to our department --- Using our Slack Channels to assist our internal customers.

　　What We’re Looking For

　　As a Number Processing Manager, your background will look.

　　Back Office Experience Handling multiple processes on a daily base.

　　English Proficient B2+ Time Management on a Hybrid work.

　　Flexibility to manage increase and decrease of workload.

　　Fundamental skills in Excell.

　　Proactiveness in adding more responsibilities to the role and to learn new tools and skills.

　　At GoTo, diversity and inclusion are key to creating a thriving and dynamic work environment. Our team of GoGetters is driven to learn, explore, connect, and collaborate, valuing the unique perspectives that everyone brings to the table. We take pride in providing our employees with comprehensive benefits, wellness programs, recognition, and opportunities for learning and development worldwide. Our commitment to creating an inclusive space for everyone, regardless of gender, identity, or background, ensures that all team members can contribute to our success and thrive personally and professionally. Learn more (https://www.goto.com/company/corporate-responsibility) .

　　GoTo’s flexible-work software – including GoTo Connect, GoTo Resolve, Rescue, Central, and more – is built for small and medium-sized business IT departments, but powerful enough for the enterprise. By building its secure, easy-to-use software, GoTo is committed to ensuring the time at work is well-spent so that time outside of work is better spent. With over 3,000 global employees and over $1 billion in annual revenue, the remote-centric company’s physical headquarters is in Boston, Massachusetts, with additional offices and thousands of home offices in North America, South America, Europe, Asia, Australia, and beyond.

　　GoTo, Inc. is committed to providing equal opportunity in employment to all employees and applicants for employment. No employee or applicant shall be discriminated against in the terms and conditions of employment on the basis of race, color, religious creed, gender, sex, pregnancy, religion, marital or domestic partner status, age, national origin, ancestry, physical or mental disability (including AIDS/HIV), medical condition, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, application for or denial of family and medical care leave and/or pregnancy disability leave, or any other basis protected by federal, state or local law or ordinance or regulation. GoTo, Inc. also prohibits discrimination based on the perception that anyone has one of these characteristics or is associated with a person who has or who is perceived as having any of those characteristics.