Please note: This is a Mostly Remote Position based out of Columbus, Ohio which may require on-site visits in addition to remote work.

　　About the Role:

　　Technicians ensure all after-hours trouble and maintenance requests are resolved in a manner that meets both customer expectations and service level agreements. The incumbent(s) will manage trouble efforts and scheduled maintenance activities on Horizon's network. Technicians will also be assigned various job functions related to the coordination of recommended core copper and fiber network upgrades, including the deployment of hardware and software solutions in support of customer needs, network reliability, and network growth. Some sales engineering functions relating to new service order design, ordering, and submissions is also a responsibility of the position. The duties outlined are in support of Horizon's plant IP, digital video, internet, business service VPNs, VoIP, optical, and copper-based telephony networks.

　　About Horizon:

　　Horizon has a long history in the telecommunications industry. From starting as the Home Telephone Company over 120-years ago to building a multi-state fiber-based network to server our customers' current and future needs, Horizon prides itself on history, innovation and advanced technology.

　　When you join Horizon's team, you're not just receiving competitive pay, great benefits and generous vacation time, you're tapping into our forward-looking commitment to technology and our decades-long tradition of excellence.

　　At Horizon, we practice servant leadership because our customers matter to us. Each person we interact with is treated as a true partner, and our customers experience our care regularly.

　　What we offer:

　　Up to Four (4) weeks of paid vacationTen (10) Paid HolidaysPotential for annual bonuses401k company match plus additional company contributionMedical, Dental and Vision effective on Day 1 (HRA and HSA options w/ company provided contributions)Free Short & Long-Term DisabilityFree Life Insurance -- up to 3.5x base salary, plus options to add familyAnnual wellness incentives -- Earn up to $850 per yearPhone & Fitness Center ReimbursementOpportunities for career growthEssential Job Functions:

　　Manages after-hours trouble management functions to ensure timely restoration of affected customer services within the guidelines of established customer service level agreements (SLAs). Must use independent discretion to decide the appropriate resources to engage to ensure repairs are made and quality is restored. For example, may need to independently decide whether or not the specific situation requires engaging Horizon responders or emergency response contractors. Responsible for all coordination and documentation of trouble, maintenance and service restoration efforts for after-hours events.Monitors Horizon's network and performs necessary research to ensure that Horizon's network has current or proper hardware and software versions deployed. Also makes upgrade recommendations according to findings.Generates BOMs for service orders and writes work orders for equipment installation.Planned maintenance method of procedure (MOP) documentation, helps coordinate planned maintenance work, and remotely oversees after-hours planned maintenance events and close-outs to ensure quality control.Performs some Sales Engineering duties including preparing and submitting new service order change control design documents.Maintains digital mapping database records used by Horizon.Maintains, update, and manage circuit data.Performs other duties as assigned by management.Qualifications:

　　Associates degree

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