Description:

　　Network Operations Center members are the first line of defense on alerting and monitoring across a wide network of products and installations. Our Network Operations Center members are entry-level systems administrators with a strong work ethic and drive to scale their own abilities across their domain. We value candidates who are detail-oriented while also being able to think and react quickly to emerging and unique problem sets. To be successful in this role you'll be someone who is able to rapidly adapt and learn how to operate the front and back end of new products and processes. You’ll be responsible for driving availability of our most critical user environments through direct technical support and high signal collaboration with Engineers and Developers.

　　Core Responsibilities

　　• First line for monitoring and alerting on production user environments.

　　• Drive High Availability of the deployed products and provide signal around product bugs and issues.

　　• Enable continuous delivery of product bundles through data transfer operations and patch deployment.

　　• Work with remote and local engineers in debugging product issues across a wide network of environments.

　　• Provide direct user support to a large group of geographically dispersed users.

　　• Provide diagnostic signal to developers on product performance and data health through log retrieval and administrative workflows.

　　• Wide knowledge of core product’s in order to perform Front end and Back end Administrative tasks and User Management.

　　What We Require

　　• 8570 Compliant Certification(Sec +, CISSP, etc.).

　　• Hard working and professional, with the ability to multi-task and prioritize tasks in a timely and purposeful manner.

　　• Adaptable learner that can adopt new processes and workflows.

　　• Hardware and Software troubleshooting fundamentals.

　　• Strong verbal and written communication skills, with an enthusiasm for in working in a highly-collaborative setting - sharing best practices, lessons learned and assisting where gaps exist.

　　• Active US DOD Secret or Higher Security Clearance.

　　What We Value

　　• Experience working direct customer support or internal team support.

　　• Experience with monitoring systems such as Nagios.

　　• Basic Linux experience, scripting experience (Bash, Python, PHP, etc.) and TCP/IP networking fundamentals.

　　• Experience with cloud-based hosting platforms like AWS or Rackspace/OpenStack.

　　Additional Skills & Qualifications:

　　All candidates must answer the following screening questions:

　　In a fast-paced work environment with many competing priorities, how would/do you choose what to prioritize?2.Please list what you would consider to be your 3 strongest technical skills, in order of descending proficiency.

　　Do you have any experience providing direct technical support for customers or users via phone and/or instant messaging applications? If so, please describe this experience and specify what kind of environment the users were operating in (office, field, geographically dispersed locations, etc.).

　　Do you have any experience working in a cleared/secure environment? If so, please describe this experience.

　　The NOC operates 24 hours a day, 365 days a year. Do you feel comfortable working onsite for day and/or night shifts required to support this schedule, and do you have any restrictions that may limit your availability for certain shifts?

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.