This Position is for a NOC Technical Support Specialist a Remote company located in Mississippi.

　　Job Summary: The Network and Security Operations (NSOC) team delivers technical support for call handling and emergency management solutions deployed within the public safety sector. We are a 24X7, 365 Day a year operation with multiple shifts to properly support our customers. Swing Shift: For Applicants Residing Outside of California

　　  (4x10 Shift): Wednesday - Saturday, 1:00 pm to 11:30 pm (Pacific Time) or (4x10 Shift): Sunday - Wednesday, 1:00 pm to 11:30 pm (Pacific Time).

　　Duties and Responsibilities: Under general supervision, this position will perform duties focused upon network/systems infrastructure, general troubleshooting, and outage reporting. Primary responsibilities include but are not limited to network monitoring and management, recording and resolving customer issues in a timely manner utilizing the provided software tool sets. Typical solutions being supported include Windows Desktops, Windows Servers, Linux Servers, Out of Band Management Solutions (modems), and networking devices (switches, routers and firewalls).

　　Education and Qualifications: 1+ years of technical support experience in a customer-facing IT service organization. Microsoft Windows OS (operating systems) support experience. Remote or virtual machine support experience a plus. Network fault monitoring dashboard experience. Experience with endpoint administration for security, patch, or backup management. Use of ServiceNow or Remedy for case and incident management. Exceptional written and verbal communication skills. Ability to remain level-headed and professional at all times.

　　Benefits: Incentive Bonus Plans/ Medical, Dental, Vision benefits/ 401K with Company Match/ 9 Paid Holidays/ Generous Paid Time Off Packages/ Employee Stock Purchase Plan/ Paid Parental & Family Leave and more!

　　AAP/EEO Statement: Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.