Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we're living up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer - safer communities, safer schools, safer hospitals, safer businesses - safer everywhere. We're building integrated technologies that help protect people, property and places. We're connecting public safety agencies and enterprises - enabling the collaboration that's critical for a more proactive approach to safety and security. We're committed to solving for safer every day because the work we do here matters. Department OverviewThe Network and Security Operations (NSOC) team delivers technical support for call handling and emergency management solutions deployed within the public safety sector. We are a 24X7, 365 Day a year operation with multiple shifts to properly support our customers.Job Description Swing Shift For Applicants Residing Outside of California (4x10 Shift): Wednesday - Saturday, 1:00 pm to 11:30 pm (Pacific Time) or (4x10 Shift): Sunday - Wednesday, 1:00 pm to 11:30 pm (Pacific Time) Under general supervision, this position will perform duties focused upon network/systems infrastructure, general troubleshooting, and outage reporting. Primary responsibilities include but are not limited to network monitoring and management, recording and resolving customer issues in a timely manner utilizing the provided software tool sets. Typical solutions being supported include Windows Desktops, Windows Servers, Linux Servers, Out of Band Management Solutions (modems), and networking devices (switches, routers and firewalls). Qualifications 1+ years of technical support experience in a customer-facing IT service organization Microsoft Windows OS (operating systems) support experience Remote or virtual machine support experience a plus Network fault monitoring dashboard experience Experience with endpoint administration for security, patch, or backup management Use of ServiceNow or Remedy for case and incident management Exceptional written and verbal communication skills Ability to remain level-headed and professional at all times #LI-DB1 Basic Requirements Minimum of a high school diploma 1+ year of experience in Customer Service, Call Center, or Operations support Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel RequirementsUnder 10%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanNo Our U.S.Benefitsinclude: Incentive Bonus Plans Medical, Dental, Visionbenefits 401K with Company Match 9 Paid Holidays GenerousPaidTime Off Packages Employee Stock Purchase Plan PaidParental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic. Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.