Night Manager OEMJob LocationsUS-OH-ClevelandRequisition ID2024-45284CategoryFront Desk / Guest ServicesPosition TypeRegular Full-TimeFLSA StatusNon-ExemptLocation NameWestin ClevelandAbout UsThe Westin Cleveland is a stunning 484 room hotel located in the heart of downtown Cleveland, around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center and Cleveland Convention Center. For sports lovers, the FirstEnergy Stadium and Rocket Mortgage Field House Arena are less than a mile away. This beautiful property features refined spaces highlighting dynamic works from local artists adding a touch of class and sophistication to our hotel lobby. Here at The Westin Cleveland, we are looking for individuals who have a passion for outstanding service. We strive to create an experience where the guests come back because of the excellence and family feel. We want you to be a part of Cleveland's history!Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!We value U.S. military experience and invite all qualified military candidates to apply.OverviewSupervise the night audit operations to ensure the maintenance of financial controls and compliance with hotel standards. Coordinate with other departments (i.e. security, engineering) to ensure quality service is provided to all guests.ResponsibilitiesTrain, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.Supervise the night audit/hotel associates; review and verify daily work.Supervise the balancing, reconciliation and closing of various daily accounts and prepare the daily statements to provide accurate, timely information to management while ensuring proper controls are maintained.Control the Night Audit Bank.Review timecards on a daily basis and complete daily and weekly/bi-weekly payroll reports.Perform functions of Night Auditors as needed to provide coverage and ensure completion of work in a timely, accurate manner.Prepare the daily activity sheet, report all noteworthy events and serious accounting violations.Respond to customer issues, complaints, or problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.Comply with attendance rules and be available to work on a regular basis.Perform any other job related duties as assigned.QualificationsPrevious hotel experience preferredBasic mathematical skills and ability to make accurate mathematical calculations using a 10-key.Ability to effectively deal with guest and associate concerns in a friendly and positive manner.Ability to access and accurately input information using a moderately complex computer system.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer comp