Network Product Integrity and Mobilization (Transition Lead)

　　Richmond, Virginia;Newark, Delaware; Atlanta, Georgia; Chandler, Arizona; Chicago, Illinois

　　Job Description:

　　About Us:

　　At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

　　One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

　　Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

　　Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

　　Provide leadership across the team to develop best practices and set operational standards. Leads the planning, designing, and implementation of highly complex solutions. Viewed as a technology subject-matter expert. Able to communicate technology solutions across differing audiences including technical, managerial, business executives, senior executives and/or vendors. Coach, mentor, and provide feedback and career development to members of the team. May direct team activities. Exercise judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results. This role advocates and advances best practices across all aspects of design and support.

　　Job Summary:

　　The Network Service Assurance organization manages, tracks, and reports risk for the Network infrastructure as well as performance across the products and services provided. Service Assurance also manages, measures, and reports on critical Network Services processes, procedures, controls and metrics to ensuring adherence to the Bank of America risk framework. The Network Services organization has embarked on a journey to mobilize a product centric operating model, for which Service Assurance will be constructing the guardrails, standard operating procedures, change control, and associated reporting / data aggregation as it relates to the product centric operating model.

　　This role will be part of the Network Product Integrity and Mobilization umbrella, focused on the organizational change management and generation of associated material, to drive a successful transition for the Network Service organization to land safely on it’s product centric target operating model. As a Senior Delivery Lead within Network Service Assurance, you will be responsible for working closely with counterparts within the team to understand thoroughly the current state model and target state model, assess the impact to relevant roles, develop and deliver a transition/training plan, and ensure everyone including stakeholders are part of the transformation journey. Your duties will also include monitoring of transition issues and identification of opportunities, to continuously improve the adoption of the product centric operating model. To achieve this, you will partner with Product Managers, Scrum Masters, Product Cabinets, Lines of Defense and Senior Stakeholders.

　　As a bridge between Product Transformation and the wider Network Services organization, you will have a conceptual understanding of network technologies and an appreciation of the impact such organizational change will have on the operating model of all product areas. You will have experience in leading dispersed teams with a variety of different skills and capabilities. You are not hindered by ambiguity, complexity or competing priorities, and are great at communicating and influencing across the wider organization.

　　And finally, you enjoy the challenging rigors of working in a fast-paced, high stakes, highly regulated environment – not afraid to step out of your comfort zone, helping and providing guidance to your peers across the Core Technology Infrastructure team and beyond.

　　Key Responsibilities:

　　Owner of the Transition plan for the product centric operating model across the Network Services organization

　　Construct the methodology and framework for achieving organizational change management, as well as the delivery of associated material/artifacts

　　Ensure alignment across all Network Services products and drive consistency where required by guidelines

　　Accountable for communication across all elements of the Product Integrity and Mobilization function

　　Ensure alignment across all Network Services products and drive consistency where required across the global organization

　　Continuously assess opportunities to drive procedural improvement and enhancement

　　Articulate strategy, roadmap, and impact/implications to the Network Services organization on behalf of the Product Transformation and drive the transition from current state to future state

　　Maintain relationships within the team and key stakeholders

　　Required Skills:

　　5+ years of proven ability to design and execute transition plans that guide the organization smoothly from current operating model through a transformation. This includes managing timelines, impact and risk assessments, and mitigation strategies to ensure a seamless transition for employees and consumers.

　　3+ years of proficiency in developing comprehensive marketing and communication strategies that articulate the vision, benefits, and impact of the operating model change to various internal and external stakeholders. Strong skills in crafting clear and compelling messages.

　　Strong material construction skills, including but not limited to infographics, PowerPoints, videos, and any other artifacts necessary to drive messaging and adoption of change through a multi-national, multi-cultural complex organization.

　　Ability to manage a diverse team effectively, be able to define team goals and allocate work effectively. Be comfortable leading through a "2-down" org structure.

　　A deep understanding of organizational change management principles and methodologies, along with a track record of successfully leading change initiatives within complex organization. This includes crafting change strategies, assessing readiness, and driving adoption.

　　High-level of experience in coordination/facilitation of large group settings which include an audience from different technical skills, functional responsibilities and different time-zones.

　　Excellent customer service skills including reporting, organization, written and oral communication and task prioritization.

　　Familiarity with design thinking principles, lean and agile delivery not limited to application of such with software development.

　　Desired Skills:

　　BA or BS in relevant field (e.g. Telecommunications, Information Security, Computer Science), or equivalent experience

　　High level of attention to detail, ability to self-start and adapt to a fast-paced environment with multiple deliverables.

　　Proficiency with MS Office tools, including a deep knowledge of MS Excel features and the ability to generate and produce high quality reports, analysis, and presentations.

　　Effective time management and organizational skills, including the ability to assess multiple competing demands and reprioritize accordingly.

　　Apply intellectual curiosity and continual questioning to define root causes, timelines, responsible parties, and remediation plans.

　　Structured and organized in approach with a strong attention to detail, demonstrating a high level of diligence.

　　Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.

　　Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.

　　Shift:

　　1st shift (United States of America)

　　Hours Per Week:

　　40

　　Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

　　To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

　　To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

　　Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

　　To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .