Description

　　Network Monitoring / Service Desk Program Manager - High Level Clearance

　　ICF is seeking an experienced Program Manager to support the research and development of new cyber capabilities that will help the US protect and defend its networks and critical information systems. We seek a Cleared Network Monitoring / Service Desk Program Manager to support a large ($1b+) federal cyber security program.

　　Your work will directly impact US cyber defenses and contribute to the improvement of platforms, tool sets, and other technologies employed to protect our most valued data and assets. We are looking for individuals that want to analyze and understand technical challenges and work to develop solutions. Use your skills to help develop future cyber capabilities for implementation at large-scale.

　　As the Network Monitoring / Service Desk Program Manager you will work with stakeholders throughout a federal agency from the senior executive level to operational Analysts and researchers to evolve, automate, and enhance cyber security capabilities in defense of federal agencies.

　　Work location is based Pensacola, FL. This is an opportunity to contribute to an important project from its beginning, work with the latest and emerging technologies, and all while building a great career at ICF!

　　What you’ll be doing:

　　Managing project scope, financials, schedule

　　Coordinating with stakeholders across the agency to ensure transition success

　　Gathering requirements and migrating existing workflows

　　Capacity planning

　　Creating efficiencies through automation

　　Maximizing ServiceNow uptime and minimizing manual efforts

　　Effectively communicate with agency and program leadership to ensure awareness of network performance and status

　　Basic Qualifications you will need to have:

　　20+ years of IT/Cyber experience.

　　Master’s Degree

　　Demonstrated experience with ServiceNow

　　Expert domain knowledge in at least two of these technical areas: cyber security, network architecture, Agile/DevSecOps software development methodology, network operations, security operations, infrastructure, IT Service Desk

　　Multiple IT certifications

　　People skills and the ability to communicate effectively with stakeholders at various levels

　　Ability to explain and elaborate on technical details in a clear and concise manner understandable to audiences at various technical skill levels

　　U.S. Citizenship required (required by federal government for position). SCI required.

　　Working at ICF

　　ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

　　We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy (https://www.icf.com/legal/equal-employment-opportunity) .

　　Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: Know Your Rights (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) and Pay Transparency Statement .

　　Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:

　　$77,770.00 - $132,209.00

　　Florida Client Office (FL88)