About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

　　As part of the Network Operations Center (NOC), triaging and resolution of incidents and problems within the SLA. Operational hours / support hours for the NOC will be 8am to 5pm, 365 days a yearDUTIES AND RESPONSIBILITIES

　　Responsible for the implementation of approved network architecture and designs

　　Integrates communication architectures, topologies, hardware, software, transmission and signaling links and protocols into complete network configurations.

　　Evaluates new products, performs network problem resolution.

　　Leverage detailed system administration and engineering knowledge and experience to support triage, troubleshooting, and repair of production devices

　　Specalize in one or more of the below functional areas to resolve escalations from tier 1 resources utilizing complex problem solving and network troubleshooting expertise. - IP Network Engineering - Expertise in Routing & Switching - IPv4/6, Unicast/Multicast, BGP, ISIS, OSPF, IPSEC, MPLS, QoS, EVPN, ECMP, and expert knowledge on OEM vendors including HPE

　　Edge Network and Infrastructure Engineering - Expert knowledge in servers, RSW’s, CDN, linux administration, BGP, netflow, peering, ODM, NTP servers and expert knowledge on OEM vendors including HPE Proliant series hardware.

　　DNS and NTP services

　　Work across teams in a collaborative formation, be responsible for team mentorship, technology advances and direction, while also supporting project managers and network operations engineers as a consultant and subject matter advisor on specific network related topologies or technologies.

　　Follow defined procedures and utilize tools to collect data and resolve network issues within defined SLAs. Engage with 3rd party vendors, OEMs, and field services to facilitate resolution.

　　Escalate to Operations Engineering Leads to resolve complex or high priority issues.

　　Identify, develop, and deploy continuous improvement initatives including analytics/dashboards, automations, workflows, process, tools, and training.

　　Acts as a mentor to junior staff

　　Adheres to industry specific local, state, and federal regulations, as applicable.

　　Knows, understands and follows company policy.

　　Proactively and consistently support all efforts to simplify and enhance the customer experience.

　　Performs other duties as requested by supervisor

　　MINIMUM QUALIFICATIONS

　　Bachelor's Degree in Computer Science, Engineering or related field, and/or equivalent work experience

　　Minimum four (5) years system adminstration / Linux adminstration and management experience

　　Minimum one (1) year Routing Protocol experience – BGP, IS-IS, MPLS

　　At least four (4) years of Data network experience

　　Proficient in routing and switching technologies and protocols including TCP/IP, STP, VLAN, CDP, LACP, BGP, and ISIS/OSPF/EIGRP.

　　Proficient with IPv4/IPv6 and able to develop new/modify network build and troubleshooting scripts with scripting languages like Python, Linux/Unix Shell, JSP, Ruby, Perl along with Linux and other OS knowledge including kernel

　　Experience with field-based work with/in POPs, metro, Colo, or Enterprise/Business Office environments.

　　Good Customer experience including managing task queues and interfacing with external vendors or Enterprise customers.

　　Adequate communication skills, reading, writing, and ability to interact with the teams.

　　Certification such as CompTIA, CCNA/JNCIP, CCNP/JNCIP or equivalent experience preferred.

　　Accomplished written and verbal communication skills

　　ADDITIONAL JOB QUALIFICATIONS

　　Advanced knowledge of related industry specifications and standards IEEE, ANSI, Physical Media (Multimode Fiber, Singlemode Fiber, UTP, etc.), bridging, switching, routing, ethernet and transport technologies and protocols

　　Experience with network design, network architecture, protocols and network topology

　　TCP/IP and the OSI Model

　　Advanced knowledge in using ticketing and software tools to support the current operations

　　Experience in network devices and basic network appliances

　　Advanced knowledge of network designing software, such as Visio

　　Ability to perform duties in a very fast pace environment and ability to learn new technology quickly

　　PREFERRED QUALIFICATIONS

　　At least one of the following: CCNA, JNCIS, NRSII or other applicable certifications.

　　Experience in HPE servers

　　Linux administration certification

　　Working knowledge of MSO based tools and ticketing systems – Examples: Remedy, NetBrain, WAE, Optical EMS, JIRA, Smartsheet, Chalk

　　You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

　　Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.