Reference #: REQ552436What success looks like in this role:

　　Provides mostly tier 2 (and sometimes tier 3) support within the networking environment.Successful provisioning as well as supervision, installation/configuration, operation, and maintenance of systems hardware, software, and related infrastructure. This also includes the installation of new systems, rebuilding existing systems, configuration of hardware, peripherals, services, settings, directories, storage, etc. in accordance with customer/ government standards.Configuration management of Local Area Networks (LANs), Wide Area Networks (WANs), Wireless (LANs), network segments, security devices and Internet and Intranet systems to ensure operability. Installation and maintenance, network hardware and software, analyze problems, and monitor networks to ensure their availability to users.Maintains, monitors and troubleshoots within the roles of Incident Management (Return-to-Service) and/or Problem Management (Reason for Outage).Evaluates a system's performance and identifies user needs based on approved software per customer specifications.Supports acquisition of hardware and software as well as subcontractor services as needed.Works with team to determine methods and procedures on new assignments and may assist with system design efforts.Contributes to the preparation and presentation of technical trade-offs and/or results to managers, customers and peers.Works closely with network operations, systems and other groups on business projects, assignments, problems, etc.Ensures proper documentation for the corporate knowledgebase, including design, procedural and lessons learned. This also includes maintaining and updating existing documentation.Monitors the Network and System Enterprise with provided tools to ensure the health of the critical client solutions.Maintains on-call availability to respond to network issues and up-time; must be flexible and available with the scheduling.Contributes to technical artifacts through team/program SharePoint and/or communities of practice.You will be successful in this role if you have:* University degree or equivalent education and experience.* Minimum of 6 years domain experience.* Knowledgeable in evaluating vendor products and making recommendations to purchase hardware and software.* Knowledgeable in setting up administrator and service accounts.* Knowledgeable in network security procedures, best practices, and implementation.* Ability to troubleshoot software issue and customer applications as required. * Has achieved industry standard certifications: e.g.: Security+, CCNP, CCNA, Network+, MCSA.* Proficient documentation skills are required.Network operations, supporting:Cisco Routers and SwitchesC8500, C9000 and C9500C3750ECisco ISESNS-3655DellS3048S5200-ON seriesF5Viprion C2400i11800BlueCat Address Manager - BAM3000BlueCat DNS/DHCP - BDDS20, S45 and S75Arista Converged Cloud Fabric (CCF/DMF)RSA SecurIDMicroChip SyncServersMicrosoft AzureAmazon AWSOracle CloudSolarWinds

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　　This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

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