This job was posted by https://www.arjoblink.arkansas.gov : For moreinformation, please see: https://www.arjoblink.arkansas.gov/jobs/4086916Ritter Communications has been at the forefront of the localcommunications industry for more than a century. We began providingtelephone service in Northeast Arkansas in 1906. Today, RitterCommunications serves over 100 communities across Arkansas, northeastTexas, southeast Missouri, and west Tennessee. The company has grownsteadily over the years, expanding rapidly and is now the largestprivately-held regional broadband fiber, telecom, video and cloudservices provider in the Mid-South. Ritter invests heavily in thecommunities it serves by deploying proven, best-in-class infrastructureand technology, while coupling it with a world-class customer focusedexperience.

　　We are looking for a Network Analyst to join our team!

　　General Summary:

　　The Network Analyst is a member of the Ritter Network Operations Center(NOC) team responsible for providing overall operational support for thecompany\'s data, voice, and transport network. Success in this role ishighly reliant on the ability to adapt to rapidly changing environmentsand networks, learn new technologies and processes quickly, and to workboth independently and in a team environment.

　　Essential Job Functions:

　　Monitors network systems including server applications, servers,routers, switches, firewalls, storage devices, and other networkequipment;

　　Documents and reports all network incidents and outages according topolicy;

　　Provides remote technical support to technicians for data networks andserver applications, IP routing setup and troubleshooting variouscustomer service issues;

　　Provides escalation support to Enterprise Technical Assistance Center(TAC) staff;

　　Activates voice and data services across copper, fiber and Ethernetplatforms;

　　Participates in a team environment; providing valuable input andsuggestions;

　　Interacts with Engineering, Field Operations, TAC, and on occasionend-customers;

　　Participates in a 24x7x365 (3) shift rotation;

　　Performs all other related duties as assigned.

　　Knowledge, Skills, and Abilities:

　　Knowledge of telecommunications products and services;

　　Foundational understanding of computers and networks;

　　Demonstrated understanding of LAN/WAN protocols and technologiesincluding Ethernet, VLAN, TCP/IP, Routing, Switching, and ACL;

　　Demonstrated understanding of the OSI layer;

　　Knowledge of common networking tools and troubleshooting methodologiesincluding Telnet, SSH, ping, traceroutes, and Wireshark;

　　Skill in scripting and front/back-end development;

　　Skill in commonly used software such as Visio, Excel, Word, and PowerPoint;

　　Skill in oral and written communication;

　　Skill in reading and interpreting technical documents and information;

　　Ability to follow policies and procedures;

　　Ability to multi-task and effectively manage multiple high-impactprojects

　　Ability to be detail oriented while keeping the bigger picture in mind;

　　Ability to work well individually and in a team environment.

　　Education and Experience:

　　Bachelor\'s Degree in Engineering, Computer Science, or a similartechnical field is preferred. 1.5 years of relevant experience required.Cisco CCNA, Nokia NRS, CompTIA, or similar certifications preferred.

　　Ritter Communications is an equal opportunity and affirmative actionemployer; all qualified applicants will receive consideration foremployment without regards to sex, gender identity, sexual orientation,race, color, religion, national origin, disability, protected Veteranstatus, age, or any other characteristic protected by law.

　　We strive to maintain a drug-free workplace.

　　We offer competitive compensation and an outstanding benefits packageincluding health, dental, vision, cancer, accident and life insurance,short-term and long-term disability, 401(k) with c mpany match, flexiblespending accounts, free gym membership, company discounts, tuitionreimbursement, paid training, paid leave, and much more!

　　Equal Opportunity Employer/Protected Veterans/Individuals withDisabilities

　　The contractor will not discharge or in any other manner discriminateagainst employees or applicants because they have inquired about,discussed, or disclosed their own pay or the pay of another employee orapplicant. However, employees who have access to the compensationinformation of other employees or applicants as a part of theiressential job functions cannot disclose the pay of other employees orapplicants to individuals who do not otherwise have access tocompensation information, unless the disclosure is (a) in response to aformal complaint or charge, (b) in furtherance of an investigation,proceeding, hearing, or action, including an investigation conducted bythe employer, or (c) consistent with the contractors legal duty tofurnish information. 41 CFR 60-1.35(c)