Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. Some remote opportunities are available within specific departments. There are also roles that require being on-site full time. You’ll learn more about this during the application process.

　　JOB SUMMARY: Provide day-to-day support, proactive maintenance, and perform independent complex system troubleshooting. Identify capacity and performance issues to ensure uninterrupted service. Practice network asset management, including maintenance of component inventory and related documentation and technical specifications information. Assist in the operational, strategic planning, and business continuity / disaster recovery solution.

　　MAJOR RESPONSIBILITIES:

　　Troubleshoots network and communication problems related to Local and Wide Area Networks. Provides support for network users. Installs and tests communications equipment to include cabling, routers, switches, and WiFi. Support LAN, WAN, and WLAN environment.

　　Assists Network Engineers with special projects from start to completion. Assist in the operational, tactical, and business continuity / disaster recovery planning

　　Assists in training desktop support and field services, and giving technical leadership and influence Assists in the implementation and documentation of the network infrastructure (logical and physical)

　　Assists in training desktop support and field services, and giving technical leadership and influence

　　Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.

　　Performs other duties as assigned.

　　EDUCATION:

　　High school degree or GED required.

　　Technical school or Associate’s degree preferred.

　　EXPERIENCE: 3+ years or equivalent combination of education and experience.

　　CERTIFICATIONS, LICENSES, REGISTRATIONS: CCNA Certification Preferred

　　ADDITIONAL INFORMATION: Round-robin on-call schedule

　　Your talent, skills and experience will be rewarded with a competitive compensation package.

　　Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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　　Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2024 Universal Studios. All rights reserved. EOE