Neighborhood Services Officer - AIC/LD

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　　Neighborhood Services Officer - AIC/LD

　　Salary

　　$60,923.20 - $75,940.80 Annually

　　Location

　　Eugene, OR

　　Job Type

　　Full-Time Acting-in-Capacity (AIC)

　　Job Number

　　3786

　　Department

　　Planning & Development Department

　　Division

　　Planning & Development Administration

　　Opening Date

　　01/17/2024

　　Closing Date

　　2/7/2024 5:15 PM Pacific

　　Description

　　Benefits

　　Questions

　　General Statement of Duties

　　Neighborhood Services Officer - AIC/LD

　　City of Eugene is seeking experienced team members to address complex community challenges in our public spaces as a Neighborhood Services Officer (NSO). The NSO position is part of our nationally recognized and community centered Parking Services team. The NSO position works independently to address a variety of situations encountered while conducting operations in the public way to enhance public safety, support economic activity, and neighborhood livability. The successful candidates will balance exceptional trauma informed community service with general code enforcement in the public way and/or City property for permits, camping, and obstructions. This position will be filled as an Acting in Capacity (AIC) or Limited Duration (LD) opportunity (see below for more information).

　　Application Deadline : Wednesday , February 7, 2024 at 5:00 pm PT

　　ONLINE APPLICATIONS ONLY

　　The City of Eugene determines starting pay within the range based on relevant education and experience as provided by the applicant in their application materials. This process is consistent with the Oregon Equal Pay Act (OEPA) (https://www.oregon.gov/boli/workers/pages/equal-pay.aspx) . You can learn more about our process at our How to Apply (https://www.eugene-or.gov/674/How-to-Apply) page.

　　Department/Division: Planning and Development/Administration

　　Work Location: 99 W 10th Ave, Eugene, OR.

　　Must reside in the state of Oregon and be able to report onsite for work as needed.

　　Living & Working in Eugene: For more information on living in Eugene, how the City of Eugene operates, and more, visit this page. (https://eugene-or.gov/4913/Living-Working-In-Eugene)

　　Work Schedule: Shifts vary between Monday – Friday and Tuesday – Saturday, 7:00 AM – 4:00 PM and may change based on business need.

　　Benefits: The City of Eugene offers robust and competitive benefits. For more info, click the Benefits Tab, or visit this summary page (https://www.eugene-or.gov/DocumentCenter/View/59858/Benefits-at-a-Glance-Guide) as well as this benefits package page (https://www.eugene-or.gov/253/Employee-Benefits) . This position qualifies for up to an additional 5% of base salary for bilingual pay. Please see “Supplemental Information” at the end of the posting for more information.

　　What to Expect from Our Application Process: Please see our How to Apply (https://www.eugene-or.gov/674/How-to-Apply) page for more information on our application process.

　　Acting-in-Capacity (AIC) Opportunity:

　　Open to full-time, part-time City of Eugene employees. Temporary and Limited Duration employees are not eligible to apply.

　　You must meet the minimum qualifications for the AIC position.

　　This AIC assignment could last up to 24 months, per business need. At the end of the assignment, you will return to your regular position.

　　You must receive permission from your supervisor to apply. Note: If you are on probation, it may impact supervisory approval to apply for this opportunity.

　　AIC pay is determined based on the applicable collective bargaining agreement or APM. Pay placement will be the minimum of your current pay so long as it is not above the maximum of the AIC salary range. If you are in a position that is at the same salary range as the AIC that you are applying for there may be no change in pay for the AIC assignment.

　　Limited Duration (LD) Opportunity – AFSCME:

　　Open to full-time, part-time, LD, Recreation Activity Employee or City of Eugene employees.

　　This LD position could last up to 24 months per business need.

　　LD employees have many of the same benefits as regular AFSCME employees, with some exceptions due to the limited length of employment.

　　If you are currently an employee, you will not have rights back to your current LD position.

　　Employees hired into LD positions will be members of the AFSCME bargaining unit and covered by the contract except for the items outlined below.

　　The salary schedule for LD employees is the same as used for regular AFSCME employees. The normal starting salary is the first step shown on the posting. Other placement in the salary range may be considered depending on qualifications and experience.

　　LD employees are at-will and don’t have a probationary period; they accrue no seniority, have no bumping or layoff provisions, and have no discipline or discharge rights.

　　LD employees will receive City health plan coverage for themselves only. Dependent coverage is available at full cost to the LD employee.

　　Examples of Duties Performed - Duties may include but are not limited to the following

　　Monitors the public way and other public property for compliance with codes, state statutes, and/or federal laws.

　　Serves as an initial point of contact for the City in responding to public inquiries, questions, and complaints, about city codes and rules related to vehicle and non-vehicle camping in the public way and other public property.

　　Takes appropriate measures to ensure adherence to regulatory posting requirements.

　　Coordinates with federal, state and local law enforcement or other government and public agencies as appropriate for compliance actions and with other departments or private companies for removal and hazard abatement.

　　Identifies and conducts evaluations of permitted actions in the right-of-way to ensure public safety and compliance with regulatory issues. Assist with permit issuance and/or stop orders for non-compliance. Issue fines for failure to comply with permitting requirements.

　　Immobilizes and/or coordinates the removal of vehicles from the public way and/or other public property.

　　Maintains detailed records of compliance actions through use of multiple technology-based applications and written logs for use in Municipal Court proceedings when required.

　　Represents the City of Eugene in the Eugene Municipal Court to defend compliance actions taken while performing the position’s duties.

　　Tracks field activities on mobile device such as numbers and types of code/rule violations by location.

　　Supports Emergency Management response actions for traffic control, emergency vehicle routing and pedestrian control and guidance.

　　Actively supports and respects diversity in the workplace.

　　Performs other duties, as required.

　　To view detailed information on the duties, knowledge, and abilities that may be expected for this position, please see the classification: Neighborhood Parking Control Officer (https://www.governmentjobs.com/careers/eugene/classspecs/1574405?keywords=Neighborhood&pagetype=classSpecifications)

　　Qualifications

　　Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes with relevant transferrable skills from a variety of sources and experiences. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role .

　　When screening your application, the City will consider an equivalent combination of relevant education and experience which provides the applicant with the knowledge, skills, and abilities required to meet minimum qualifications for this position.

　　MINIMUM QUALIFICATIONS:

　　Experience:

　　Two years of full-time work experience in parking services, code compliance, social services, safety/security role or similar customer service role.

　　Education/Training:

　　High school degree or GED equivalent. Coursework in Criminal Justice, Business or Public Administration, Public Relations or related field is preferred.

　　Required Certifications / Licenses:

　　Valid Oregon driver’s license, or ability to obtain by date of hire; must pass driving records check and, if hired, maintain a driving record that meets the City’s standard.

　　Possession of or ability to obtain within 90 days of hire CPR/AED and First Aid training certificates.

　　Possession of, or ability to obtain within 90 days of hire State of Oregon flagger certification.

　　Possession of, or ability to obtain within 90 days of hire Department of Public Safety Standards and Training Private Security Program Unarmed Professional certification.

　　Possession of, or ability to obtain within 90 days of hire Verbal Judo training.

　　MUST PASS A BACKGROUND CHECK

　　Ideal candidates will possess the following:

　　Knowledge of:

　　Applicable city, state, and federal laws, codes, zoning, and administrative rules and legal procedures.

　　City zoning, environmental, nuisance, camping, and related administrative rules.

　　Enforcement methods and due process.

　　Municipal Court proceedings.

　　Effective customer service practices, including conflict management, situational awareness, and problem solving.

　　City geography and street locations including property line and public way boundaries.

　　Best practices in communications with members of marginalized communities using culturally appropriate tools and strategies. Marginalized communities include but are not limited to communities of color, low-income communities, people experiencing homelessness, disabilities, trauma and mental health issues.

　　De-escalation principles and practices.

　　Characteristics of mental health disorders and indications of drug and alcohol abuse.

　　Skills and Abilities:

　　Independently exercise knowledge and discretion to assess violations and develop solutions while maintaining composure and professionalism during emotionally charged customer interactions while delivering exceptional customer service.

　　Independently apply de-escalation techniques, situational awareness, and compliance actions to address a variety of complex situations encountered while conducting operations in the field.

　　Use culturally appropriate conflict resolution, negotiation, and communication skills in adverse situations involving marginalized communities.

　　Communicate effectively, both orally and in writing, with citizens from diverse backgrounds and perspectives, and with other City employees and public agencies.

　　Conduct field investigations determine violations and take appropriate enforcement actions.

　　Write letters, orders, civil penalty and abatement notices, statements, and reports.

　　Communication inside and outside the organization to advise, consult, or interpret complex laws, regulations, or policy direction.

　　Work independently, as a team member, and with the public using effective verbal and written communications and task prioritization.

　　Operate and use program related equipment and software programs, such as mobile device, LPR, tablets, compliance, and reporting software.

　　Safely drive vehicles and cautiously maneuver vehicle through vehicle and pedestrian traffic.

　　Research, organize, and present information.

　　Understand and follow legal and administrative requirements for investigative and enforcement actions, including preparing and maintaining accurate records and reports.

　　Supplemental Information

　　What to Expect from our Selection Process: Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. The selection process varies according to the position and can include such things as screening of supplemental questionnaires, written or skill tests, ability or fitness tests, interviews, and assessment processes. In addition, background investigations and records checks may be required. Some positions also require applicants to have a psychological evaluation and/or physical examination and a drug test prior to employment. Marijuana use is evaluated consistent with current state law regulations. PLEASE NOTE: Once the posting closes, the process can take 4-6 weeks to complete.

　　Diversity, Equity, and Inclusion: The City of Eugene is committed to a respectful work environment. We value the cultural, educational, and life experiences of each employee. We believe that a diverse workforce enables us to deliver culturally responsive services to all members of our community. As part of our commitment to diversity, equity, and inclusion we desire to welcome, respect, and create a sense of belonging for a wide range of identities and experiences in our workforce. Women, people with disabilities, and persons of color are strongly encouraged to apply.

　　The City of Eugene complies with the Americans with Disabilities Act of 1990 . Any applicant with a qualified disability under the Americans with Disabilities Act may request accommodation by contacting an employment coordinator at (541) 682-5061.

　　In compliance with the Immigration Reform and Control Act of 1986 , the City of Eugene will request all eligible candidates who accept employment with the City to provide documentation to prove they are eligible for employment in the United States.

　　Eligibility List: This posting may also be used to establish an eligibility list of applicants for future vacancies. Candidates that are placed on the eligibility list will be notified via email which will include the duration of the list and how notification of call up will occur.

　　Bilingual Pay Benefit: Per the AFSCME contract (https://www.eugene-or.gov/Archive.aspx?AMID=71) , the City shall pay an employee an additional five percent (5%) for a required intermediate or advanced level competency. To qualify for bilingual pay, the employee must have demonstrated fluency in the required language and successfully pass a fluency examination administered by the City's Employee Resource Center division.

　　If a job posting indicates this position is temporary (not limited duration) then the employee serves at will. Temporary employees do not receive benefits through the City of Eugene unless required by City, State or Federal code/statute.

　　Representation

　　Employees in this classification are represented by American Federation of State, County, and Municipal Employees (AFSCME), and their salaries may be subject to a monthly payroll deduction after 31 days of employment.

　　Salary and Benefits

　　The normal starting salary is the first step shown on the posting. Other placement in the salary range may be considered depending on qualifications and experience. Periodic advancement through the salary range is dependent upon merit. The City provides a full range of benefits, including holidays, vacation, sick leave, retirement benefit, and life insurance. Health, dental, and vision benefits are available.

　　To view a summary of benefits (http://www.eugene-or.gov/DocumentCenter/Home/View/1813) , benefit premium rates (http://www.eugene-or.gov/DocumentCenter/Home/View/1811) , and/or the AFSCME contract (http://www.eugene-or.gov/index.aspx?NID=1966) click the respective link. Click here to view information about Total Worker Health. (https://secure.neogov.com/images/AgencyImages/jobposting/658/jobpostings/image/BeWell_Handout.png)