Job Description Summary

　　The Clinical Applications Manager will draw from their in-depth experience and knowledge of customer needs to align business practices to meet or exceed customer expectations. As a member of the Clinical Solutions & Services team, this individual is responsible for collaborating with the broader IDS team to establish and ensure adherence to best-practice implementation, conversion, and on-going support processes to increase customer satisfaction, loyalty and advocacy.

　　Job Description

　　We are the makers of possible

　　BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

　　We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

　　Responsibilities

　　Coach and manage the clinical applications teamto deliver a positive experience for our customers.Manage clinical resource plan tostaffimplementation teamsto drivedeliverable timelines and accelerate technology adoption.Drive continuous improvement initiatives within the team through effective implementation debrief sessions and on-going training/education sessions.Collaborate with customer support teams to develop and implement solutions to address any deficiencies in our delivery process and engagements.Deliver qualitative and quantitative reporting to drive insights on improvements, ensure compliance, enhance the customer experience (implementations, training, technical support, etc), anddrive business decisions.Coach the team in providingcustomer-focused responses to inquiries and problem solving in a professional and effective manner.Collaborate withoperations support team to developdashboards and training aids to improve the team's experience and effectiveness utilizingsaleforce.com.Identifytraining needs and skill development opportunitiestoestablishaction plan for each associate.

　　KNOWLEDGE & SKILLS:

　　Demonstrated experience with implementation management and large scale, complex change management initiatives

　　Demonstrated excellent interpersonal skills, solid organizational / prioritization skills and a passion for providing excellent serviceStrong analytical, problem-solving and project management skillsAbility to navigate within a global matrix organization to build a strong network of subject-matter expertsAbility to multi-task and adapt in changing business environmentComfortable collaborating in a cross functional dynamic team environmentKnowledge of the laboratories processes and techniquesStrong communication skills (written and verbal)

　　EDUCATION & EXPERIENCE:

　　Strong implementation management experienceMinimum of 2 years clinical lab experienceUniversity/College degree in Lifesciences

　　OTHER:

　　Fluent in spoken and written EnglishFluent in Frenchis an assetAble to travel (up to 30%)

　　For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

　　Why Join Us?

　　A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

　　To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

　　To learn more about BD visit https://bd.com/careers

　　Great Place to Work® has certified our workplace culture based on your feedback in the Trust Index® survey, and we've just published the news about us on their social media channels. You can check these out here. And if you think your friends and networks would be interested in knowing more about your workplace, sharing these posts is a great way to give them some insight!

　　Becton Dickinson is an Equal Opportunity Employer. We encourage applications from individuals with a wide range of abilities and provide an accessible candidate experience. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, the Accessible British Columbia Act, 2021, and any other applicable legislation, including provincial human rights legislation, Becton Dickinson will provide reasonable accommodations to applicants with disabilities throughout the recruitment, selection, and/or assessment process. If selected to participate in the recruitment, selection, and/or assessment process, please inform us of any accommodation(s) you require by contacting HR at 1-855-234-3577.

　　PDN

　　Primary Work Location

　　CAN Mississauga - Derry Road West

　　Additional Locations

　　Work Shift