Reference #: 6023Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

　　What do our National Accounts, Client Services Representative do?This role responds to customer inquiries. Ensures that service requests are dispatched appropriately to the assigned branch. Communicates effectively with colleagues, customers and branches to resolve concerns. Enters and maintains new client set-up information and all client account data changes in corporate database system(s). Ensures all relevant tasks associated with all National Accounts are completed in accordance with contractual obligations.Responsibilities include, but are not limited to:Answers customer/client requests or inquiries concerning services, products and concerns that may arise.Utilizes operational system to process service requests promptly.May be tasked to work in one or multiple queues/skill sets over various customer contact channels.Updates all client information in corporate database and maintains the accuracy and integrity of the data.Ensures that billing methods, pricing and tax codes are properly entered and assigned.Ensures that service protocols and service specifications are sent with service tickets.Notifies partners, account managers, and sales teams of account changes and client concerns.Compiles and sends Service Program materials.Communicates new site information to branches.Process and communicate any and all customer account changes to include but not limited to cancellations, frequency changes, downgrades, service skips, etcEscalates repeated concerns or unsatisfactory service concerns according to written processMay assist in mentoring new colleaguesWork schedule may be 40+ hours per weekSchedule may be during off hours or partially during weekendsWhat do you need?High School Diploma / GED requiredSome college preferred but equivalent work experience is acceptable1-3 years customer service experience3-5 years data entry experience1 year in customer service, administrative, or operational rolesMust have and express a sense of urgency when dealing with colleagues and customer concernsMust have intermediate organizational skillsMust have intermediate verbal and written communication abilitiesMust be computer literate and an intermediate level of office applicationsWritten and verbal communication skillsOrganizational skillsAbility to multitaskDetail orientedAbility to learn new business unit software programs as neededSuccessfully meet pre-employment background screen

　　Why Choose Rentokil ?

　　A career with Rentokil can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

　　Below you'll find information about some of what Rentokil has to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

　　Click to read more about our Total Rewards Program which includes:

　　Professional and Personal Growth

　　Multiple avenues to grow your career

　　Rentokil is a Drug Free workplace

　　Training and development programs available

　　Tuition Reimbursement benefits (for FT Colleagues)

　　Health and Wellness

　　Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

　　Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

　　Savings and Retirement

　　401(k) retirement plan with company-matching contributions

　　Work-Life Balance

　　Vacation days & sick days

　　Company-paid holidays & floating holidays

　　A company mindset that prioritizes health, safety, and flexibility

　　We are looking for individuals who want to make a difference where our customers live and work. Is that you?

　　Our companies are proud to be Affirm tive Action (AA) and Equal Opportunity Employers (EOE) inclusive of veterans and those with disabilities.

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　　We are Proudly an Equal Opportunity Employer! EOE AA M/F/Vet/Disability Link to Federal employment poster: http://www1.eeoc.gov/employers/upload/eeocselfprint_poster.pdf