Division: Intensive Care Services

　　Position: Mobile Crisis Response Counselor

　　Qualifications: Some College or other Advanced Degree

　　Position Summary: 

　　As part of a mobile two-person response team, utilize clinical expertise to provide community-based crisis services to adult community members experiencing a mental health, substance use, or developmental disability related crisis. Conduct general outreach, clinical crisis and risk assessments, solution focused interventions such as emotional de-escalation, coping skills coaching, safety planning, and follow up care coordination, based on individual client needs. Duties include coordinating with internal and external service providers to ensure client receives appropriate follow up care at the right level of care and collaborating with peers and other crisis services team members to provide high quality, compassionate, trauma informed, and client centered care.

　　Essential Duties:

　　· Screen, triage, and respond to mobile crisis response requests by adult community members experiencing a mental health, substance use, or developmental disability related crisis.

　　· Work collaboratively with a co-responding peer support specialist to provide high quality crisis response services that are tailored to the needs of each person encountered.

　　· In community settings, assess and screen a person to determine level of crisis, presenting needs, and available support systems to determine appropriate interventions, coping skills, and resources.

　　· Intervene appropriately with solution focused problem-solving skills to support the process of resolving a crisis through demonstrating coping skills and contingency planning.

　　· Provide clinical support and follow up care using active and reflective listening skills to assess individual needs and triage a response plan that supports the client’s ability to cope with difficult situations and access the next, right, level of follow-up care.

　　· Assist community members who are in crisis to access internal and external resources, explore and expand their natural support network to be able to navigate current and future crisis.

　　· Encourage positive relationships with support systems such as family, positive peer groups, and/or faith-based communities that can offer support and follow up care.

　　· Participate in required training, supervision, meetings, and clinical oversight processes.

　　· Write timely documentation and complete all other related administrative tasks within required timeframes.

　　Knowledge/ Skills/ Experience:

　　· Bachelor’s degree in related field or graduate level work in mental health or social work or a combination of education and professional experience in related work.

　　· A valid driver’s license and comprehensive auto insurance must be always maintained. This position requires the ability to travel to the location where a person is experiencing the crisis.

　　· Ability to multi-task and feel comfortable engaging with people in frequently changing environments where the pace and intensity of someone’s needs are unclear.

　　· Ability to demonstrate effective engagement skills; inspire hope and promote recovery and resiliency.

　　· Proficient written and oral communication skills with the ability to accurately and professionally document work in an electronic medical records system.

　　· Ability to understand and support people experiencing a difficult life event or crisis with appropriate boundaries and some knowledge of trauma informed care practices.

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