MLabs Trainer/Educator

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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Summary

The MLabs Trainer/Educator Intermediate is responsible for designing, developing, and managing training programs and activities for the MLabs division of the Department of Pathology. Work includes development and maintenance of training materials to ensure the efficient training of the client services call center and consult accessioning/NLNC teams and training and educational materials to support clients, client liaisons and the business development and connectivity teams.

The MLabs Trainer/Educator Intermediate works in collaboration with the MLabs Trainer/Educator Senior, Operations Manager, Client Services and Consult Accessioning Supervisors, and other MLabs staff as well as laboratory technical and medical experts to locate existing resources, generate new resources, and create standardized training/educational materials. This role is essential to achievement of key performance milestones for Client Services Representatives (Call Center and Consult Accessioning) prior to unsupervised interactions with Michigan Medicine patients, clinical care givers and clients, as well as consult and transfer case accessioning activities. Additionally, this role is essential to providing standardized on-boarding and maintenance of all MLabs clients.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

Excellent medical, dental and vision coverage effective on your very first day

2:1 Match on retirement savings

Responsibilities*

JOB DUTIES AND RESPONSIBILITIES :(estimates of percentage time invested is expected to change as the repository of available teaching and educational materials are created).

Administer, organize and conduct training and educational programs in connection with management and promotional development, on-the-job training, and employee orientation. Maintain records of training activities and employee progress and monitor effectiveness of programs. [20%]

Design and develop standardized training materials for Client Service Representatives, other MLabs staff, and MLabs clients, and patients including primers, procedure manuals, video tutorials, audio tutorials, power point presentation training modules and proficiency tests.[15%]

Provide training for all new Client Services Representative staff. Train and assist in evaluating performance of Client Services staff. Provide coaching, feedback, and ongoing training to assist employees in achieving optimum performance. [20%]

Assist in development and performance of ongoing Call Quality evaluation program for incoming telephone calls to ensure that information is disseminated, established procedures are followed, customers receive quality service and Client Service Representatives have excellent training and the necessary skills and tools to ensure their success. [20%]

Maintain and update MLabs Salesforce CRM Knowledge Wiki to provide easily accessible answers to commonly encountered questions or situations. [5%]

Coordinate with Department of Pathology Laboratories to ensure current and accurate content of Test Handbook. [5%]

Collaborate with other trainers, managers, and leadership within and outside of the division and department to locate existing resources or training tools within Michigan Medicine, the University, or from external vendors. [5%]

Required Qualifications*

In order to be considered for this position the applicant must have met or will have met all the required qualifications prior to the start date of employment.

Bachelor’s degree in human resources, business administration, organizational management, education, information technology, or equivalent combination of education and experience.

2-5 years of related experience.

Experience with technologies and best practices for instructional manuals and teaching platforms.

Ability to analyze, compare, and evaluate various courses of action and be able to make recommendations to enhance operations.

Desired Qualifications*

LEAN training.

Experience with Salesforce CRM software.

Experience with MediaLab application.

Experience with Microsoft applications.

Experience creating instructional videos using Adobe Captivate and/or Camtasia.

Experience with hospital (EPIC) and laboratory information systems (SOFT)

Work Schedule

Monday – Friday, 8:00 am – 5:00 pm

Work Locations

Department of Pathology, MLabs, NCRC to include flexible / hybrid staffing model.This position requires onsite work with an option for working remotely part of each week as job responsibilities allow.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

Job Detail

Job Opening ID

251859

Working Title

MLabs Trainer/Educator

Job Title

Training Specialist Inter

Work Location

Michigan Medicine - Ann Arbor

Ann Arbor, MI

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Exempt

Organizational Group

Um Hospital

Department

MM Path MLabs Division

Posting Begin/End Date

7/18/2024 - 9/16/2024

Career Interest

Billing/Medical Coding

Human Resources

Pathology/Laboratory Services

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