The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We’re united by our culture – a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job – it’s about having the opportunity to become the best version of yourself.

　　Whether it is investing capital to create additional jobs, bringing new life to a building or activating a public space, our philosophy is simple: effect positive change in Detroit and the communities we call home . Rock Ventures is a For-More-Than-Profit organization located in the heart of Detroit. Our mission is to strategically vet and pursue opportunities, align interests and provide key services across the affiliated companies, comprising founder and chairman Dan Gilbert's Rock Family of Companies. As a For-More-Than-Profit organization we believe in doing well by doing good. When it comes to doing well by our team members and the communities we operate in, the question is never “are we doing enough?” The question should always be, “what more can we do?” Our organization seeks *to attract diverse talent; engage, develop and retain team members; better engage with the community on issues of race, police brutality, equity and inclusion; and share our commitment so that we can drive the conversation forward.  *

　　A pply today to jump into a career that means more than just “going to work.”

　　Minimum Qualifications

　　Must be a recently transitioned military veteran, military spouse, or actively serving National Guard or Reservist

　　Proficiency in the Microsoft Office suite

　　Preferred Qualifications

　　Retail experience

　　Inventory management experience

　　Shopify or general eCommerce experience

　　An interest in fashion/streetwear

　　Undergraduate Degree

　　Job Summary

　　The Rocket Companies Tour of Duty program is an exclusive 6-month program designed to give recently transitioned military veterans, military spouses, or actively serving National Guard & Reservists the opportunity to gain priceless, hands-on experience at an award-winning company. As a Tour of Duty Associate you'll learn how it feels to be in the civilian workplace, participate in events around the city you'll be working in and become a valuable member of our team. Are you the type of person who strives to make a difference?

　　Responsibilities

　　Physical Store Operations:

　　Complete all point-of-sale functions as required

　　Maintain store appearance, floor inventory and stockroom organization

　　Provide a fun, full-service experience to all team members

　　eCommerce Operations

　　Upload new products and assets as needed

　　Oversee the order fulfillment process from receipt to delivery

　　Manage and respond to all “customer” service inquiries

　　Manage returns and exchanges as needed

　　Coordinate with external vendors to ensure accurate and on-time order shipments

　　Manage the back-end operations of gift card and discount code programs

　　Inventory Management:

　　Receive, input and organize all incoming inventory

　　Monitor and maintain optimal inventory levels to prevent long out of stocks or overstock situations

　　Collaborate with Product managers to determine proper replenishment of products

　　Implement inventory control best practices to minimize shrinkage and maximize turnover

　　eCommerce Optimization:

　　Coordinate with Director and Product Manager to improve website functionality and user experience.

　　Collaborate with Product manager to suggest strategies to increase online sales and conversion rates.

　　Create a consistent website organizational strategy that will ensure products have the correct naming conventions, tagged appropriately, etc.

　　Process Improvement & Quality Control:

　　Continuously evaluate and improve operational processes to enhance efficiency

　　Implement automation and technology solutions to streamline operations

　　Maintain product quality presentation standards in both eCommerce and B&M channels.

　　Monitor product returns and defects.

　　Benefits and Perks

　　Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks (https://www.myrocketcareer.com/working-here/benefits/) .

　　Who We Are

　　Detroit-based  Rock Ventures serves and connects Rocket Mortgage Founder and Cleveland Cavaliers Majority Owner Dan Gilbert’s portfolio of more than 100 companies. The Family of Companies’ mission is to increase growth, innovation and prosperity in the cities in which its thousands of team members live, work and play. Key initiatives include real estate development, community investments and economic development.

　　Disclaimer

　　This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

　　We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We also provide reasonable accommodation to qualified individuals with disabilities in accordance with state and federal law. 

　　The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at [email protected].

　　We use world-class recruiting and talent management teams to help each member organization recruit the best and brightest. If you’re looking for the next step in your career, you’ve come to the right place.