About Conduent:

　　Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

　　Job Description:

　　*MI Analyst *

　　Contract: Initial 12 month fixed term contract

　　Location: Remote within the UK

　　*Closing date for applications: 30th January 2024 *

　　*The MI Analyst will have a good understanding of all business reporting needs and will be accountable for the accuracy and quality of all outputs while also looking for new and innovative ways to gather and present data. The MI Analyst will also be working closely with the client and internal teams throughout Europe, for example, the Social Media team delivering innovative insights and presenting the data both accurately and to a high specification.  *

　　*Accountabilities: *

　　Delivering timely and accurate reports 

　　Managing ad-hoc requests from both client and operations 

　　Successfully act as an external or internal customer liaison. Also act as liaison for the many stakeholders we have 

　　Delivering client centric insight and product specific insight 

　　Presenting information to the client via Video Call or Face to Face 

　　Proactively gaining trending contact information from agents to support insight to client 

　　Coming up with new workflows/platforms and possible ways to increase customer engagement and sales  

　　Experience Required for the Role:

　　Demonstrable experience in a dedicated MI/Analyst Role

　　Organization and prioritization skills 

　　Advanced user of the MS Office suite, especially Excel, PowerPoint & Power BI  

　　Proficient user of Social Media Platforms such as Sprinklr 

　　Familiar with Call Center Customer Management Systems such as Salesforce but also other tools including SAP and JIRA  

　　Ability to communicate professionally with the client and all other internal and external stakeholders

　　C1 CEFR English Language Proficiency. An external language assessment may be requested as part of the recruitment process

　　*Desirable Experience: *

　　Experience in a call center and an understanding of how a call centre operate

　　Understanding of key call centre metrics and how they impact the business 

　　Knowledge of Conduent and/or other analytical reporting tools used in the Automotive sector

　　Understanding of Social Media tools, Keyword enhancement and Search Engine Optimisation (SEO)

　　*Competencies: *

　　Takes ownership of the outcome rather than simply the task and holds self and others personally accountable for actions and deliverables

　　Questions basic assumptions about work and how it gets done, drawing conclusions based on their analyses 

　　Engages across the whole operation and works together to support each other and share ideas

　　Is intellectually curious about how things are done and seeks to solve issues efficiently; thinks logically, breaking things down into manageable parts and applies sound reasoning 

　　Continually seeking to improve customer service, sales opportunities, oneself and others.

　　Uses expertise to provide solutions to problems and takes action that delivers enlightened outcomes

　　Makes decisions with the customer in mind, understanding the goals of the customer

　　What we offer you:

　　28 days paid holiday per annum inclusive of bank holidays

　　Annual holiday increasing with each completed year of service

　　Workplace Pension-Automatic Enrolment

　　Life Insurance scheme

　　Employee Assistant Programme – Free and strictly Confidential to all Conduent Employees

　　Free eye test

　　Dental benefits scheme

　　Access to comprehensive learning, training and development

　　Excellent internal Apprenticeship Programmes available and ongoing personal development opportunities

　　Closing:

　　Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

　　People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent’s ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .

　　At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.