Our Company

　　Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

　　We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

　　The Opportunity

　　Adobe Managed Services is looking for a part-time Engineering Program Manager who can join with our leadership team to guide the organization into a still further customer focused stance. The position will focus around enabling the Managed Services team to determine, calculate and surface key value drivers for our customers, then achieve organizational focus and success in implementing these value drivers.

　　This role demands a candidate who can contribute part-time yet bring substantial expertise in driving customer-centric initiatives, using cloud services, and optimizing ServiceNow implementations for operational efficiency within Adobe Managed Services team

　　This team is composed of technology-savvy individuals who have experience in digital marketing and know its value in driving company strategies. We work directly with our customers to understand business and technical requirements, build long term relationships, and develop and operate AEM cloud solutions that delight customers and meet SLAs.

　　Scope / Responsibilities:

　　Customer Focus: A strong understanding of customer needs and the ability to translate those needs into actionable strategies and value propositions.Leadership and Collaboration: Ability to work closely with leadership teams to drive organizational change and foster a customer-centric culture.Value Identification: Proficiency in identifying, calculating, and articulating key value drivers that resonate with customers within the Adobe Managed Services context.AWS and Azure Expertise: Extensive experience working with Amazon Web Services (AWS) and Microsoft Azure, including understanding their services, capabilities, best practices, and how they align with customer needs.ServiceNow Implementation: Hands-on experience in implementing ServiceNow for operations teams, including configuring workflows, managing incidents, and improving operational efficiency.Strategic Planning: Ability to develop and execute strategies that align with the organization's objectives and enhance the customer experience.Communication Skills: Strong verbal and written communication skills to articulate value propositions, interact with stakeholders, and collaborate effectively within teams.Problem-Solving and Adaptability: Capacity to address complex challenges, adapt to changing environments, and provide innovative solutions to enhance customer success.Responsibilities:Collaborate with Leadership: Work closely with the leadership team to drive customer-focused initiatives and align strategies with customer needs and expectations.Identify Value Drivers: Analyze customer needs and market trends to identify, quantify, and prioritize key value drivers for customers using Adobe Managed Services.Enable Implementation: Guide and support the Managed Services team in implementing these value drivers by leveraging AWS, Azure, and ServiceNow optimally.Strategy Implementation: Facilitate the adoption of customer-centric strategies and ensure organizational focus on delivering customer value.Continuous Improvement: Drive continuous improvement by collecting feedback, measuring results, and iterating on strategies to improve customer satisfaction and success.Stakeholder Management: Engage with stakeholders, including customers, internal teams, and leadership, to communicate value propositions and ensure alignment..

　　Special consideration is given for:

　　Strong experience with Amazon Web Services and Azure, as well as the implementation of Service Now for operations teams.Bachelor's/ master's degree or other advanced education9+ years of Managed Services Experience, preferably with Adobe20+ years of industry experience with People Management Experience at the Director Level and above.Prior experience with customer success in a Managed Services or SaaS companyKnowledge of and experience with digital marketing technologies

　　Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age,

　　disability, religion, sexual orientation, gender identity or expression, or veteran status.

　　Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $108,600 -- $206,300 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

　　At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

　　In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

　　Adobe is proud to be anEqual Employment Opportunityand affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.Learn more.

　　Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, [email protected] call (408) 536-3015.

　　Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other's employees.