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　　Provide guidance and direction to location leadership in order to effectively and profitably manage the business, finances, marketing, customer growth, and people resources. Provide direction and assistance with short-term planning as well as the achievement of annual sales revenue, production targets, and Profit & Loss (P&L) goals. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Manages location management at multiple locations and multiple lines of business within the Funeral Home industry.

　　JOB RESPONSIBILITIES

　　Business and Financial Management

　　Work with Market Leadership to understand long-term and short-term business goals and operational priorities in order to provide guidance to location leadership

　　Provides advice, guidance, and approves annual business plans, budgets, financial, production, and revenue goals

　　Accountable for monitoring and achieving annual financial goals within Area of Responsibility (AOR)

　　Responsible for transferring financial knowledge and how daily activities impact financial outcomes to location leadership to facilitate making appropriate sustainable business decisions

　　Approve expenditures and invoices

　　Provides marketing, advertising, community, and customer guidance to location leadership

　　Leverages corporate and market resources to expand brand and product awareness in order to increase sales and market share

　　Develop and implement plans to improve customer satisfaction index and on-line community reviews

　　Resolves complex problems providing resolution guidance to location leadership and empowering accountability

　　Assure the location’s operating practices comply with applicable federal & state regulations and Company policies

　　Assure safety, quality control, and compliance standards are adhered

　　Collaboration and Communication

　　Collaborate with colleagues and market leadership to remove operational barriers, encourage ideas, and business or operational enhancements

　　Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements

　　Develop and implement communication plans for key initiatives and change management

　　Oversee implementation of initiatives and manage change providing leadership and guidance as needed.

　　Responsible for communicating long-term strategy and annual goals to location leadership; assist staff with further cascading and messaging

　　People Development

　　Develop a strong, trusting, empowered, and reliable team

　　Understand team members career aspirations and provide assignments to develop skills and/or close gaps

　　Constructively address issues and provide tangible and appropriate feedback

　　Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover

　　Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration

　　Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff

　　Establishes pay, recommends pay increases, special pays, and career advancements

　　Discipline staff as necessary

　　Writes development plans to close behavior or skill gaps

　　Collaborates with Human Resources throughout discipline, development, and termination processes

　　Recommends and discusses terminations with Market Leadership

　　MINIMUM REQUIREMENTS

　　Education

　　High School Diploma or equivalent required

　　Technical schooling diploma Funeral Services/Mortuary Science preferred

　　Bachelor’s degree in Mortuary Science where required by state law

　　Pursuing an Associate’s Degree in Finance, Marketing, Business or related discipline strongly preferred

　　Certification/License

　　Applicable state Funeral Director licensure requiredExperience

　　At least eleven (11) years industry experience with progressively increased customer facing responsibilities with

　　At least six (6) years experience managing people and effectively managing budgets and expense control required

　　Knowledge, Skills and Abilities

　　Knowledge of industry competitive pricing, demographic patterns, and market competition

　　Knowledgeable in Financial and Business acumen

　　Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers

　　Proficient in MS Office suite including Outlook, Word, Excel, and PowerPoint

　　Work Hours

　　Working beyond “standard” hours as the need arises

　　Travel up to 75%

　　Postal Code: 20722

　　Category (Portal Searching): Operations

　　Job Location: US-MD - Brentwood

　　Job Profile ID: F00277

　　Time Type: Full time

　　Location Name: Fort Lincoln Funeral Home & Cemetery