Description

　　Position: Catering Sales Manager

　　Job Code: 56205 FLSA Classification: Exempt-OEM

　　POSITION OVERVIEW:

　　Solicitation of new accounts; maintains and strengthens relationships with existing accounts. Work with all Banquet and Catering clients with a positive outcome resulting in high levels of customer satisfaction and profitability.

　　ESSENTIAL JOB FUNCTIONS:

　　Travel to meet with or call individual corporate clients by telephone to solicit annual, week day and weekend

　　Interview, train, resolve problems and provide open communication to newly hired catering associates when

　　Tour and inspect banquet and meeting space daily, as well as event set ups to ensure they meet customer requirements. Also reporting any necessary repairs for correction.

　　Meet and greet clients, conduct property tours, and promote facilities and Answers client inquiries.

　　Interact with clients to determine needs and direct staff accordingly. Respond to telephone and walk-in inquiries of potential guests.

　　Create Special themes and menus.

　　Develop and conduct persuasive verbal sales presentations to prospective

　　Develop client menus, write contracts, banquet event orders, and letters, as well as organize all other arrangements as they relate to social and corporate

　　Supervise and attend the overall set up and implementation of events and meetings. Communicate with relevant departments to ensure proper servicing of

　　Prepare and present weekly and monthly Catering/Sales Comply with attendance rules and be available to work on a regular basis. Hours must be flexible.

　　Perform any other job-related duties as assigned.

　　SKILLS AND ABILITIES:

　　Extensive knowledge of Food and Beverage etiquette, guest relations and service standards. Strong interpersonal skills to assess client needs, negotiate pricing and provide overall guest satisfaction. Effectively deal with internal and external guests, some of whom will require high levels of patience, tact, and diplomacy. Presents a professional appearance and manner. Self-starting personality with an even disposition. Always maintain a professional appearance and manner. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Thorough knowledge of food and beverage products, proper preparation and presentation of food and beverage items. Ability to prepare signage for catering functions.

　　PERFORMANCE STANDARDS

　　Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you always remain professional, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

　　Work Habits: To maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, can solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

　　Safety & Security:

　　The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

　　NOTE:

　　This description excludes non-essential and marginal functions of the position that are incidental to performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

　　Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, always, an “at will” associate.