Job Description

　　The Patient Access Representative I (PAR I) performs a variety of Patient Access activities for patients throughout the Medical Center for Inpatient, Outpatient and/or Emergency Services.

　　Patient Access Representatives provide patients with a welcoming experience, while facilitating patient’s access to care. The Patient Access Representatives are cross trained to support roles and responsibilities throughout Patient Access, Scheduling, Pre-Registration, Financial Clearance, Referrals, Authorizations, Financial Counseling, and Patient Arrival & Registration.

　　The Patient Access Representative has a thorough knowledge and understanding of insurance policies and procedures to determine insurance eligibility, benefits, and authorization requirements, Third Party Liability (TPL), Medi-Cal / Medicare eligibility verification, Workers Compensation eligibility, provide patient estimates, determine patient liability and secure cash deposits (co-pays, deductibles, cash packages). Ability to secure signatures on all required forms and answer any questions and clearly explain all documents.

　　Patient Access Representatives has strong social skills to communicate with patients and clinical staff effectively. Demonstrates competencies and knowledge while performing job duties, interact with sensitivity and attention to the patient population(s) served. Promotes positive customer service while working in a highly fast paced and complex environment.

　　Qualifications

　　Requirements:

　　High School or GED required. Associate's degree or college diploma preferred.

　　One year of customer service experience required, preferably in a healthcare setting.

　　Two years of experience in healthcare, insurance or related experience preferred.

　　Skills/Experience Sought:

　　Good interpersonal, written & oral communication skills for interacting w/patients, payers, physicians & other CSHS customers

　　Intermediate math skills required

　　Demonstrated ability to work well as a great teammate & independently

　　Able to multi-task & work in a fast-paced environment w/ conflicting demands with time & attention

　　Advanced PC literacy: Basic core computer skills & navigation skills. General knowledge of office equipment.

　　English language proficiency. Bi-lingual preferred and helpful

　　Aptitude for cash collections

　　Medical terminology

　　Req ID : 192

　　Working Title : MGB Reg and Ops Patient Access Rep I

　　Department : CSRC MGB Reg and Ops

　　Business Entity : Cedars-Sinai Medical Center

　　Job Category : Administrative

　　Job Specialty : Admissions/Registration

　　Overtime Status : NONEXEMPT

　　Primary Shift : Day

　　Shift Duration : 8 hour

　　Base Pay : $20.02 - $30.03

　　Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.