Work where every moment matters. Every day, over 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. Rushford Center, one of Connecticut’s leading providers of addiction and mental health services, is nationally recognized for delivering outstanding prevention, treatment and recovery programs. We offer a wide range of programs including Acute Care and Evaluation, Residential Addiction Treatment, Individual, Group & Family Therapy, Intensive Outpatient programs and Community Support Programs. Through the passion of our specialists, we continue to treat every patient with care, compassion and respect, while providing affordable and accessible services. Job Summary Provides direct care to clients in Respite and in the Crisis area and answers 24-hour hotline under direct supervision in support of the overall mission of the Crisis Stabilization Program. Key Responsibilites 1. Answers hotline calls and assists callers in resolving crises, ensuring safety and addressing needs for treatment. Completes appropriate hotline and respite documentation according to regulatory requirements of licensing and third party agencies by the end of shift in a manner that allows for follow up. 2. Accompanies crisis clinicians on mobile calls. 3. Identifies needs and provides direct client care and case management activities to assist in achieving established client outcomes. Participates in team assessment of clients and contributes to the development of a Comprehensive Treatment Plan. 4. Observes clients in crisis and respite and communicates relevant information to crisis and outpatient clinicians. Documents client/family responses as well as collateral contacts. Identifies changes and contributes suggestions to treatment planning. Provides interventions as determined by the Treatment Plan. 5. Implements behavior management plans as established for individual clients when plan is required. Monitors ADLs of respite clients and provides planning if assistance or encouragement is needed in these areas. 6. Assist with the training and orientation of other Mental Health Counselors and Crisis Assistants. 7. Observes respite clients in self-administration of medications. 8. Participates in maintenance of respite by ordering/stocking/purchasing various supplies, keeping the CSP area clean, making phone calls to obtain coverage for call-outs, processing paperwork, and participating in Quality Assurance. 9. Performs other duties as assigned by the Clinical Coordinator, Program Manager, or Clinician. Qualifications * Bachelor's Degree in related field, preferably Human Services. * Previous experience working with age-specific patient population, in either a mental health or other related setting (e.g. social services, camp, and school) preferred. * Previous experience working with emotionally disturbed patients strongly preferred. * Valid CT driver's license in good standing. May require a public service license for some positions in order to transport patients. * Basic keyboarding skills. As a Hartford HealthCare entity, Rushford provides eligible employees with an extensive benefits package consisting of: * Medical and dental benefits * 401(k) plan with employer match * Generous paid time off with accrual starting on the date of hire, including seven paid holidays * Additional voluntary benefits as well as employee discount programs * With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment. Job: Professional Non-Clinical *Organization: Rushford *Title: *Mental Health Counselor - Behavioral Health Location: Connecticut-Meriden-Rushford Center Inc Meriden (10172) Requisition ID: 23165262