Membership and Operations Associate

　　Association Management Chicago, IL

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　　Description

　　Smithbucklin, a 650-person, employee-owned professional services company with more than 70 years of success serving the association market, with primary offices in Chicago and Washington, D.C. is looking for a Membership & Operations Associate to join our Association Management Unit in our Chicago office. The Membership and Operations Associate plays an integral role in supporting and guiding the nonprofit volunteers and members from our client organizations.

　　What You Will Do...

　　Build and sustain strong member relations through attentive detail in handling member requests and volunteer interaction

　　Provide administrative and project support to the client and staff team, including database maintenance and reporting

　　Serve as staff liaison to client member committees

　　Coordinate and maintain financial projects, membership dues, registration and AP/AR

　　Write and produce content for association member e-newsletters and other electronic communications

　　Maintain and update areas of the association website with current information, benefits, member programs, etc.

　　Assist with the preparation of conferences, board meetings and seminars

　　This Role Might Be for You If…

　　You have demonstrated exceptional customer service skills

　　You exhibit strong written and verbal communication skills, with excellent attention to detail

　　You have strong skills in time management and organization

　　You display the ability to work independently and as part of a team

　　Basic Qualifications

　　Bachelor’s degree from an accredited four-year institution

　　0-1 year of relevant professional experience, to include customer service and/or administrative support experience

　　Proficiency with basic computer programming, including the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

　　Ability to travel 5% of the time

　　Preferred Qualifications

　　Practical agency or nonprofit experience is a plus

　　Previous experience managing website content is a plus

　　Database management experience is a plus

　　Web editing experience (Dreamweaver or HTML experience) is a plus

　　Where Do You Fit?

　　Whether you are just beginning your career or are a mid- or senior-level professional, working at Smithbucklin will offer you countless opportunities to develop transferrable skills, acquire meaningful knowledge and gain rich experiences at an accelerated pace. By working collaboratively with smart, ambitious, multi-talented, genuine and hardworking colleagues, you will build meaningful, deep and enduring relationships that will serve you well throughout your career, regardless of your chosen path. In addition, as a 100 percent employee-owned company, Smithbucklin offers all of our people – regardless of position or compensation – an equal chance to experience the fulfillment and reap the benefits of ownership. As owners, our employees control the destiny of Smithbucklin and are unified in the goal of building a great, enduring company.

　　Equal Employment Opportunity

　　At Smithbucklin, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other protected status designated by federal, state or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of a reference and background investigation based on position.

　　Smithbucklin will not sponsor applicants for work visas and as a precondition of employment, you must be authorized to work in the United States permanently.