Who We Are…

　　We are a collection of members' clubs, restaurants, hotels, workspaces and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.

　　The Role…

　　This is an exciting time to be joining a new part of the Soho House Membership Team, with house openings across the UK, Europe, and The Americas. The coordinator will report into the Member Success Manager and will be an integral part of improving member experience from end to end, focusing on engagement and retention. They will be responsible for delivering first class service to our members, whilst adhering to departmental SLA’s. This role has great growth potential for the right candidate and would suit someone passionate about delivering a great customer experience.

　　Salary - £12 p/h 

　　Requirements – Fluency in English & German (Written & Verbal)

　　Shift Pattern - 40 Hours Per Week, Shifts Monday - Sunday.

　　Main Duties…

　　Offering a pro-active service to our diverse membership via telephone & email when payment is overdue or support is needed. Use our Salesforce database to create, look up and update records for current and potential members. Set up new member and member renewal payments via a variety of different payment methods such as credit card, sepa and the occasional bank transfer payment, ensuring all transactions are handled accurately and as per company/legal guidelines. Joint responsibility for amending and freezing memberships, ensuring compliance with the appropriate Terms & Conditions. To work with the membership team towards key performance indicators to improve retention, offering alternatives to resignation and promoting their benefits. Efficiently and effectively handling members’ queries, responding in a timely manner. Any ad-hoc projects given by the Member Success Team Manager.  

　　What We Are Looking For…

　　At least one year of customer facing experience, preferably in a membership environment. Experience of communicating in a friendly but professional manner in fluent English. Spanish, German, Italian or French as an additional language would be highly beneficial. An enthusiasm for providing first class customer service is a must. Experience of working with Salesforce. Experience of communicating in a friendly but professional manner in fluent English. Experience of working in a fast-paced team environment. Excellent verbal & written communication skills in English. Will have a passion for customer service and enjoy elevating the customers' experience through knowledge, empathy and attention to detail. You will have a professional telephone manner and strong written correspondence skills. IT proficiency including Microsoft Office packages and accuracy in data entry with excellent attention to detail. Highly motivated, adaptable and able to demonstrate a willingness to learn & progress  

　　Benefits…

　　Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

　　Discounts at Soho House globally, as well as Soho Home and Cowshed Soho Friends Membership Enhanced Pension Scheme Private Health and Dental Care Cycle to Work Scheme/Season Ticket Loan In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Opportunities for all…

　　Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.