Description

　　Are you a compassionate and service-oriented individual with a passion for making a positive impact on the lives of others? Are you seeking a fulfilling career with a credit union that is deeply rooted in its mission to empower and support the local community? This could be your opportunity to join our team as a Full-Time Member Service Representative at our Crandon branch. At CoVantage, we take pride in being more than just a financial institution - we are a community built on trust, integrity, and a commitment to providing exceptional member experiences. Our mission revolves around empowering our members to achieve their financial goals, while also fostering growth and prosperity in the neighborhoods we serve. With a strong emphasis on welcoming all and supporting local initiatives, our credit union strives to be a driving force for positive change in the community.

　　As a Member Service Representative, you will be the face of our credit union, building connections with our members and ensuring they receive personalized assistance to meet their financial needs. You'll be in direct contact with the membership assisting on a variety of transactions ranging from opening accounts to applying for loans.

　　CoVantage invests in our team members! The starting wage for this role is $16.00 per hour, plus a $1.25 per hour shift differential, increasing based on experience and qualifications. Benefits include a 401k employer match of up to 200%, a bonus of annual salary up to 4%, a generous employer HSA contribution, and paid time off for community service.

　　Job Duties

　　Assists members in opening new accounts, processing transactions, applying for loans, and providing accurate information on various financial products and services

　　Demonstrates efficiency and professionalism to members by providing warm, welcoming, and personalized service to every member who visits or contacts the credit union

　　Provides members with information regarding credit union products and services and refers the member to the appropriate person or department if unable to provide the member with information requested

　　Understands and assesses members' financial needs to educate on and offer suitable products and services that align with their goals

　　Educates members and assists as needed with the Interactive Teller Machines

　　Collaborates with other team members and departments to achieve organizational goals and maintain a positive and supportive work environment

　　Participates in community events and outreach programs to promote financial literacy and cultivate strong ties with local residents and organizations

　　This individual will work a varied schedule including working multiple Saturdays per month.

　　Qualifications

　　High school diploma or equivalent

　　Minimum 1 years' experience working in a financial institution or service or sales related capacity or Associate's Degree

　　Strong written and verbal communication skills with the ability to work in direct, professional contact with a wide variety of people on a daily basis

　　Exhibits above average performance accuracy, productivity, and member service

　　Is punctual and maintains a neat, professional appearance and demonstrates proper business telephone etiquette

　　Working knowledge of software programs such as Microsoft Office and Windows programs

　　Detailed knowledge of the credit union and its services

　　Bilingual fluency preferred, but not required

　　Branch Hours: Monday-Thursday: 8:30 am to 5:00 pm, Friday: 8:30 am to 6:00 pm, Saturday: 8:30 am to Noon

　　Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

　　The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)