TEKsystems is currently hiring for Member Service Representative (Digital Services Department) with a Fortune 100 Financial Institution in Pensacola, FL to start on February 12th!

　　This is NOT a remote position and requires working in office weekly. All candidates must live in the Pensacola, FL area.

　　Job Description

　　To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation

　　Provide information regarding the company's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service

　　Perform transactions or related functions for Savings, checking, consumer loans, credit cards, IRAs and/or other accounts

　　Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction

　　Handle a call volume of 80-100+ calls daily

　　Qualifications

　　High School Diploma/ GED required

　　1-2 years of recent customer service experience working directly with customers (call center, retail, admin, or sales experience)

　　Ability to work in a fast-pace high-volume call center environment

　　Willingness to help others and ability to navigate difficult conversations

　　Professional written and verbal communication skills

　　Strong computer knowledge and data entry/typing skills

　　Schedule: Full-time, 40 hours per week. Shift times available range between the hours of 11:30AM - 11:30PM

　　Monday-Saturday (1 rotating off day during the week and 1 weekend day off) **MUST have a 6 day availability to work.

　　Must have a 9.5 hour window of flexibility to be able to work. Schedules are provided two weeks in advance.

　　Training: Monday-Friday 8AM-4:30PM CST (training is required to be ONSITE)

　　Location: Requirement to work full-time ONSITE during training/nesting period (minimum first 2-3+ months)

　　**Availability to move to a hybrid work schedule based on attendance and performance

　　If you are interested and qualify, please apply with your updated resume!

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.