JOB REQUIREMENTS: Member Experience Associate 555 S Executive Dr,Brookfield, WI 53005, USA Req #950 Wednesday, January 3, 2024 AtLandmark Credit Union, we succeed by putting people first - and thatstarts with you. Our culture of inclusion and collaboration enables usto support our members\' financial wellbeing, positively impact thecommunities we serve, and help our associates grow their careers. Bringyour authentic self to work as part of an organization where you\'llfeel valued for your unique qualities, are enabled to reach your fullpotential, and are recognized for your contributions to our success. Westrive to ensure you feel empowered to grow and succeed, while alsofeeling valued and taken care of, as we all do our part to put peoplefirst. We invite you to learn more about this and other opportunities atLandmark Credit Union. NATURE AND SCOPE This position reports to theManager, Member Experience. Provides expedient and efficient assistanceto all types of member inquiries, primarily through phone contact, usinga number of different systems and programs. Cross-sells Landmarkproducts and services. REQUIREMENTS 1. High school diploma or equivalentand a minimum two years of prior customer service experience. 2.Bilingual (English/Spanish speaking) candidates preferred. 3. Experienceor ability to gain proficiency in all programs and systems used for thisjob. 4. Excellent verbal and written communication skills, problemsolving skills, organizational skills and the ability to workindependently. 5. Must develop a thorough understanding of companypolicies and procedures as they relate to the position. Must comply withall company policies and procedure and all job-related state and federallaws and regulations. PRINCIPAL ACCOUNTABILITIES 1. Answers members\'phone inquiries regarding services and their personal accounts, findssolutions for problems or errors, and corrects them. 2. Performstransactions for the members per telephone request. 3. Educates membersas to the use of available automated systems in order to reduce thenumber of calls and sets them up for these services. 4. Sets up andmaintains files on various third party systems. 5. Cross-sells othercredit union services to the members. 6. Performs other duties asassigned. Other details Pay Type Hourly Required Education High School555 S Executive Dr, Brookfield, WI 53005, USA Share this job: EO/AAEmployer; including veterans and individuals with disabilities***** APPLICATION INSTRUCTIONS: Apply Online:ipc.us/t/2D79AB9E2A664429