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　　To function as primary client liaison and team leader for assigned programs and events. Manages the overall coordination and execution of an entire program/event from an operational perspective. Responsible for coordination of all program planning while providing unparalleled levels of customer service. Primary responsibility for client budget management in addition to forecasting all budget variations.

　　Scope

　　The scope of this position is dependent upon assigned account/program. Will vary from client to client and program to program.

　　Manages program/event budgets .

　　Reporting and Working Relationships

　　Reports to Director or Manager/Senior Manager level.

　　Manages external relationships with clients, DMCs (Destination Management Companies) and third - party companies/suppliers.  Regular interaction with internal departments which could include but is not limited to: Sales /Account Management , Creative, Registration , Supplier Relations, Sourcing, Accounting, and O perations .

　　P rimary Responsibilities

　　40%

　　Outlines deliverables for assigned program/event.  Completes overall project timeline and budget; and facilitates prompt and accurate handling of all details.  Manages and negotiates items such as supplier relationships, audio-visual, general service contracting, hotel, destination management company (DMC), air and all third-party contracts. Monitors attrition dates, cancellation policies and ensures contracted services are executed. Coordinates and attends site inspections.  Communicates registration and air needs as necessary.  Facilitates working session with client and Division stakeholders.  Gives clear direction to project team about the clients' needs, expectations, business rules and objectives.

　　20%

　　Manages overall project financials. Monitors project expenses and budget, and participates in financial reviews.  Responsible for program and/or internal supplier revenue forecasting and updating business management systems with financial information. Manages overall program/event budget, communicates changes to Sales/Account Management contact and client. Manages supplier products and services by negotiating pricing, contract terms and service offerings through RFP, bid analysis and recommendations to client. Responsible for tracking and reporting changes.  Initiates supplier payments, client invoices and project change orders.  Manages positive net funding on assigned programs. Works with accounting to complete final bill.  Communicates clients’ needs and monitors supplier service delivery. Reviews final billing prior to final client invoicing.  Manages assigned programs/events to meet or exceed specified account profitability target margins. 

　　20%

　　Independently interfaces with day to day client contact.  Works closely with client to ensure program objectives are executed.  Maintains proactive, positive, open line of communication between client and Sales/Account Management.  Oversees project teams during the development, production, and quality assurance of deliverables in event management area.  Authors and maintains standard process and event specifications documentation for the project team and client.  Updates and manages the timeline of deliverables for the project or change for the client, and monitors the project status.  Conducts regularly scheduled status meetings from pre-planning through program operation, and ongoing programs, with client and Division stakeholders.  Acts as team leader, communicates program requirements to team.

　　20%

　　Provides onsite leadership and support to clients, suppliers and facilities to ensure all functions or programs occur as planned while monitoring service levels. Anticipates and resolves challenges onsite. Manages and directs other team members when serving as the lead. Helps manage or limit client liabilities. Acts as the main client contact point regarding operational issues, escalations, concerns and responses.  Works with third party suppliers to arrange services provided by them.  Manage VIP special projects and oversee VIP logistics.  Participates in the development and creation of proposals and deliverables on renewal business as required.  Provides expertise with regards to destination, hotel and Division services.  Executes sold program letter of agreement on renewal business.  Develops initial budgets for assigned programs.

　　Qualifications

　　Bachelor degree or equivalent experience required.

　　Minimum 3+ years of experience in meeting/event planning (including incentives, association, corporation) or hotel catering, convention, sales experience required.  International hotel destination knowledge a plus.

　　Strong knowledge of program/event management and budget maintenance. Exposure to project planning/forecasting financial implications.

　　Prior successful experience in developing and maintaining key client relationships.

　　Professional oral presentation and writing skills required.

　　Prior experience in effectively handling multiple projects/demands.

　　Excellent computer skills, knowledge of Microsoft Office tools & ability to learn new technology quickly.

　　Ability to travel 30% of time required.

　　DISCLAIMER: This job description is designed to indicate the general nature and level of work performed by associates within this classification.  It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job

　　Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, 401k, tuition reimbursement, paid time off, and more! Part-time employees may qualify for medical, 401k, and paid time off depending on total hours worked. View all details at www.MaritzBenefits.com.

　　Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please.

　　Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-636-827-0335 or by sending an email to [email protected] .

　　At Maritz, we believe in putting people at the center of business. Our clients rely on us to help them strengthen their relationships with employees, customers and sales partners. It helps their businesses grow and thrive, and it’s made us industry leaders. Join our award-winning culture and experience a fun, exciting and collaborative work environment that celebrates success and pushes you to be your best self.

　　Maritz and its family of solutions boast a wide variety of careers. Check out our Careers page (https://maritz.com/careers) to learn more.

　　Important note to job seekers (https://www.maritz.com/Recruitment)