Medical Surveyor-Complaint Dept.

　　Date Posted: Feb 24, 2024

　　Requisition ID: 435486

　　Location:

　　Indianapolis, IN, US, 46204

　　Work for Indiana

　　Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.

　　At the State of Indiana, we don’t just talk about diversity and inclusion - Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process, as well as perform the essential functions of a role.

　　Next Level benefits at the State of Indiana are here! Be sure to review our expanded benefit package offerings below.

　　About the Indiana Department of Health (IDOH):

　　The Indiana Department of Health’s mission is to promote, protect, and improve the health and safety of all Hoosiers so that they can reach their optimal health regardless of where they live, learn, work, or play.

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　　Salary Statement:

　　The salary for this position traditionally starts at $47,320.00 but may be commensurate with education or work experience.

　　Role Overview:

　　This professional position serves as the agency contact for individuals who need to lodge a complaint regarding healthcare provided in certain state licensed and/or federally certified agencies and healthcare facilities. The position collects, evaluates and triages information provided to determine potential regulatory issues and get the information out to field staff responsible to investigate within established timeframes. This is an in-house position. An Licensed nurse is preferred but will consider applicants with at least a Bachelor degree in an appropriate discipline.

　　A Day in the Life:

　　The essential functions of this role are as follows:

　　Conduct periodic surveys and complaint investigations as required by State and Federal policy and defined protocols.

　　Serve as team leaders for surveys, assigning survey tasks, conducting entrance and exit conferences, posting notifications and submitting survey paperwork timely.

　　Identify deficient practices and determine appropriate scope and severity in the provision of healthcare and related services.

　　Conduct on-site investigation of complaints to identify deficient practices and determine appropriate scope and severity in the provision of healthcare and related services.

　　Document findings on the survey report in accordance with Principles of Documentation and submit reports within the required timeframes.

　　Complete administrative duties including, but not limited to travel vouchers, PeopleSoft Time and Labor, schedules, checking and responding to emails, and computer updates.

　　Complete a quality review of all assigned survey reports and make recommendations to ensure compliance with Principles of Documentation and ISDH Policies and Procedures.

　　Organize and prioritize workload to ensure review and submission of survey reports in prescribed time frames.

　　The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

　　What You'll Need for Success:

　　​You must meet the following requirements to be considered for employment:

　　Commitment to perform in a supportive role to the Indiana Department of Health (IDOH) in the Agency Mission, Vision, Values, Priority Health Initiatives and Commission Goals.

　　Specialized knowledge of operation and administration of applicable healthcare entities including applicable rules and regulations.

　　Working knowledge/understanding of survey and investigative procedures; the ability to conduct surveys, inspections, interviews, and investigations; and to prepare reports documenting findings.

　　Practical knowledge of appropriate state and federal laws, state rules and federal regulations for licensing of type of entity being surveyed.

　　Practical knowledge of and the ability to review and analyze facility records and documents for compliance with requirements.

　　Ability to observe and recognize potential adverse health and safety conditions, a violation of a law, rule, or regulation.

　　Ability to communicate verbally and in writing with individuals and in group situations.

　　Perform quality review of survey reports and various program requirements with specialized training.

　　Understanding of and ability to work as a member of a team.

　　You must satisfy the following requirements to continue employment:

　　Be willing to travel with reasonable accommodation. Supervisory Responsibilities/Direct Reports:

　　This role may be utilized in a supervisory capacity based on agency needs.

　　Benefits of Employment with the State of Indiana:

　　The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

　　Three (3) medical plan options (including RX coverage) as well as vision and dental plans

　　Wellness Rewards Program: Complete wellness activities to earn gift card rewards

　　Health savings account, which includes bi-weekly state contribution

　　Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities

　　Deferred compensation 457B account (similar to 401k plan) with employer match

　　Two (2) fully-funded pension plan options

　　A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:

　　150 hours of paid new parent leave

　　Up to 15 hours of paid community service leave

　　Combined 180 hours of paid vacation, personal, and sick leave time off

　　12 paid holidays, 14 on election years

　　Education Reimbursement Program

　　Group life insurance

　　Referral Bonus program

　　Employee assistance program that allows for covered behavioral health visits

　　Qualified employer for the Public Service Loan Forgiveness Program

　　Free Parking for most positions

　　Free LinkedIn Learning access

　　Equal Employment Opportunity:

　　The State of Indiana is an Equal Opportunity Employer and is committed to recruit, select, develop, and promote employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.

　　If you are a qualified individual with a disability and require reasonable accommodation in completing this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected].

　　The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.

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