Why Mayo Clinic

　　Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (https://jobs.mayoclinic.org/benefits/) – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

　　Responsibilities

　　Accurately transmits messages between non-English speaking patients and healthcare providers or allied health staff at Mayo Clinic utilizing consecutive, simultaneous and sight translation modes with a. focus on moderate to lesser acute appointments; may help with higher acuity appointments depending on business need. Supports and helps Clinical teams in their duties and responsibilities to increase successful outcomes and patient satisfaction with the hospital. Adheres to the National Standards of Practice for Interpreters in Health Care and to the National Code of Ethics for Interpreters in Health Care. Receives training and guidance from Medical interpreter III and quality assurance team as well as monitors self-performance with regards to interpreting skills. Helps provide information on role and limitations of role to both patients and providers to contribute to a successful encounter. This includes education and mediation on culturally specific values, beliefs and practices. Presents to various allied health and practice committees on behalf of Language Services. Provides mentoring, helps training and provides coaching to Medical Interpreter I as assigned by Supervisor. May be asked to help with translations on an ad hoc manner and may also be asked to help with on-call interpreting needs based on business need. Documents encounters within the Language Services dispatching system. Utilize on-line computer systems such as Outlook Express, some knowledge of Microsoft Suite is preferred, and usage of Epic as required.

　　Qualifications

　　Fluency in English and foreign language(s), both oral and written at a Superior or Advanced High level according to ACTFL - http://www.actfl.org/files/public/Guidelinesspeak.pdf

　　High level of customer service and a positive approach

　　High School degree required or 5 years of experience as a medical interpreter, with a very strong medical vocabulary or

　　Associates degree and 3 years of experience as a medical interpreter, with a very strong medical vocabulary (including vocabulary of medical specialties, to interpret for our medical specialties clinics)

　　Proof of medical interpreter training - minimum of 40 hours

　　Familiar with diversity of cultural/socio-economic backgrounds

　　Good interpersonal, organizational, and time-management skills

　　Knowledge of computer systems

　　Good analytical and time management skills

　　Both written and oral certification (for languages that provide oral certification) from National Board of Certified Medical Interpreters or Commission of Certified Healthcare Interpreters required. Associates or Bachelor degree preferred, Both written and oral certification (for languages that provide oral exams) from National Board of Certified Medical Interpreters or Commission of Certified Healthcare Interpreters preferred, and/or other certification related to the interpreting profession that is accepted and recognized by Mayo Clinic

　　Completion of a one-year interpreting program

　　Participates in, and contributes to, the successful operation of the interpreters office resulting in the highest level of satisfaction of internal and external clients of the office. Performs duties in a spirit of teamwork and cooperation. Adheres to hospital policies on customer relations and hospitality. Understands the hospital’s system of service delivery.

　　Fast-paced clinical and office environment, with frequently changing priorities.

　　Physically demanding with a lot of walking and standing time.

　　Emotionally challenging, as some interactions may be highly stressful requiring maturity, composure & sound judgment.

　　Both written and oral certification (for languages that provide oral certification) from National Board of Certified Medical Interpreters or Commission of Certified Healthcare Interpreters is required.

　　Exemption Status

　　Nonexempt

　　Compensation Detail

　　Experience and tenure may be considered along with internal equity when job offers are extended.; $25.42 - $37.90 / hour

　　Benefits Eligible

　　Yes

　　Schedule

　　Full Time

　　Hours/Pay Period

　　80hrs/Pay Period

　　Schedule Details

　　Department hours 7am-6pm, Monday-Friday. Schedule shift will be determined based on workload. Interpreters will be working on-site.

　　Weekend Schedule

　　After hours & weekends (As Needed)

　　International Assignment

　　No

　　Site Description

　　Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (https://jobs.mayoclinic.org/alllocations)

　　Affirmative Action and Equal Opportunity Employer

　　As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

　　Recruiter

　　Casie Johnson

　　Equal opportunity

　　As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.