About Rotech

　　Rotech Healthcare Inc. is a national leader in providing ventilators,oxygen, sleep apnea treatment, wound care solutions, diabetic solutionsand home medical equipment. We help patients lead a more comfortable andproductive life by keeping them engaged in their care and empowering them tomanage their health and treatment at home. Rotech provides high qualitymedical products, services and outstanding customer care through hundreds oflocations across 45 states. For additional information, visit our companyhomepOverview and Responsibilities

　　Job SummaryWe are seeking a dedicated Customer Service Supervisor to join our team. Inthis position, you are responsible for overseeing and participating incustomer service activities to maintain all Rotech protocols within Rotech'sPolicy and Procedures while monitoring related information intake forpatients, referral sources, and third party payers. In the State of COthis position pays between $55,000/yr - $60,000/yr depending onrelated experie

　　Essential Job Duties and Responsibilities(Reasonable accommodations may be made to enable individuals withdisabilities to perform these essential functions. Please note this jobdescription is not designed to cover or contain a comprehensive listing ofactivities, duties or responsibilities that are required of the employee forthis job. Duties, responsibilities and activities may change at any timewith or without notice.)Assists in resolving patient equipment problemsAssists in securing necessary billing documents and annual oxygen orders on aregular basisComplies with all applicable company policies, procedures, and patientprotocolsComplies with all current government/state regulations and professionalstandards involving patient care and information intakeConducts quality control checks on subordinate paperworkDevelops and maintains working knowledge of current HME products and servicesoffered by the company and all applicable insurance guidelines respectingeligibility for coverage and reimbursementEnsures courteous and efficient service is provided to patients and referralsExercises initiative and sound judgment to obtain desired objectives of allpatient services and other patient care areasMaintains tracking of referrals and open dischargesMonitors held item for additional information and reviewParticipates in Performance Improvement program to meet company and JCAHOstandardsReceives telephone communication from referral sources and customers(including patient intake and obtaining accurate billing information)Reviews paperwork for completion and accuracy as it pertains to policyTroubleshoots problems regarding orders, supplies, and insurance billingWorks cooperatively with physicians, patients, office staff, and otherpersonnelProvides direct supervision for CSR staff in the locationPerforms other duties as assignedQualifications

　　Employment is contingent onBackground investigation (company-wide)Drug screen (when applicable for the position)Valid driver's license in state of residence with a clean driving record(when applicable for the position)Required Education and/or ExperienceHigh school diploma or GED equivalent, requiredPreferred Education and/or ExperienceExperience with medical equipment, preferredExperience with medical billing practices and of billing reimbursement,preferredExperience in medical field and administrative record management, preferredOne year of related work experience, preferredMedical terminology, preferredSkills and CompetenciesEffectively communicate in English; both oral and writtenInterpret a variety of communications (verbal, non-verbal, written,listening and visual)Maintain confidentiality, discretion and caution when handling sensitiveinformationMulti-task along with attention to detailSelf-motivation, organized, time-management and deductive problem solvings illsWork independently and as part of a teamMachines, Equipment and Technical AbilitiesEmail transmission and communicationInternet navigation and researchMicrosoft applications; Outlook, Word and ExcelOffice equipment; fax machine, copier, printer, phone and computerand/or tabletPhysical DemandsLift and carry... For full info follow application link.

　　EmployerFemales,andIndividualswith Disabilities

　　Rotech Healthcare Inc.recruits, employs, trains, promotes, transfers,separates from employment andcompensates employees without regard tomembership in, association