Monitors trends in payments, denials and the Accounts Receivable (A/R) aging. Works with Revenue Cycle Manager to resolve issues found in a timely manner Monitors the coding and billing workflow and processes for Voyage Healthcare in accordance with federal and other regulations Conducts regular quality assurance of the billing process Reviews existing billing and coding policies and processes. Makes revisions and reassigns duties as necessary. Completes department month-end reports for Revenue Cycle Manager Monitors input of charge tickets to achieve target goal of 48-hour turn-around time from date of service to charge entry Assists in answering patient questions regarding billing and insurance as needed Works in conjunction with the Revenue Cycle Manager to review and evaluate documentation related to patient complaints and/or carrier rejections or denials Provides back up for all Business Office positions as needed Supervise Business Office Staff, provide support to department staff, train new hires, conduct performance evaluations and participates in disciplinary process and monitors workflow of staff Works on special projects as assigned by the Revenue Cycle Manager Support the goals and objectives of Voyage Healthcare