Fair Haven Community Health Care 

　　FHCHC is a forward-thinking, dynamic, and exciting community health center that provides care for multiple generations at nearly 130,000 office visits in 17 locations. Overseen by a Board of Directors, the majority of whom are patients themselves, we are proud to offer a wide range of primary and specialty care services, as well as evidence-based patient programs to educate patients in healthy lifestyle choices. As we grow and are able to bring high-quality health care to more areas that need access, we continue to put our patients first in everything we do. The mission of FHCHC is “To improve the health and social well-being of the communities we serve through equitable, high quality, patient-centered care that is culturally responsive.”

　　For over 50 years, we have been a health care leader in our community focused on providing excellent, affordable primary care to all patients, regardless of insurance status or ability to pay. Fair Haven is proud to have a diverse and motivated team of professionals who are constantly seeking ways to enhance and improve the health and well-being of all patients.  We believe that everyone should have access to high-quality medical and dental care, regardless of ability to pay.

　　Job purpose

　　Fair Haven Community Health Care (FHCHC) is a community health center whose success depends on community-based programming, outreach, and health-promotion efforts. The Medical Assistant for Outreach Programs is a key role that supports the clinical operations of two such initiatives: the Diabetes Prevention Program (DPP) and the Remote Patient Monitoring (RPM) Program. The role ensures that these programs successfully connect with patients, performs clinical duties in conjunction with the programs, and maintains data and inventories for the programs. 

　　Duties and responsibilities

　　Reporting to the Diabetes Prevention Program Nurse, the Medical Assistant for Outreach Programs will:

　　              (RPM Program Duties)

　　Add new patients to (and maintain) the remote patient monitoring outreach tracker

　　Perform 24-72 hours post-training phone calls to RPM-enrolled patients to confirm transmissions and troubleshoot

　　Call patients with zero transmissions from Tableau report once a week, or as directed by Program Manager RN

　　Provide tech support to patients as needed and with the help of RPM team

　　Maintain RPM inventory and refill of supplies at all Fair Haven Community Health Care sites once every two weeks

　　(DPP Program Duties)

　　Phone outreach to patients with risk factors for diabetes to engage in Diabetes Prevention Program as directed by Program Manager RN

　　Prepare patients in advance of seeing the clinician as appropriate based on the visit type, chief complaint, and clinician’s preference

　　Perform tasks related to the visit that may include: documentation of the chief complaint, review of medications and allergies, vital signs, completing preventive health screenings based on the age and sex of the patient, perform lab testing and/or procedures with a clinician order or per standing orders

　　Answer and document incoming patient calls and respond to patients under the direction of the Program Manager RN

　　Scheduling at-risk patients for Oral Glucose Tolerance Tests

　　Hands-on support of patient and workflow during twice monthly Oral Glucose Tolerance Test screenings/education sessions, which may occur on Saturdays

　　(General Duties)

　　Perform other necessary duties as required by FHCHC to achieve the goal of providing excellent primary care in a patient-centered medical home

　　Participate in departmental meetings

　　Adhere to all health, safety, and infection control protocols/policies

　　Function as an effective and competent team member, demonstrating the ability to work effectively in a team environment

　　Engage in performance improvement activities and act as an agent of positive change by looking for innovative ways to improve processes and advance clinical excellence.

　　Qualifications

　　High School Diploma or GED and successful completion of a Medical Assistant program (diploma) from an accredited school or be certified as a medical assistant with a minimum of three years’ experience. The successful applicant must m aintain medical assistant certification and FHCHC-specific medical assistant competencies. Basic Life Support Certification is required.

　　Oral and written proficiency in English and oral bi-lingual fluency in Spanish required.

　　The selected candidate will have a thorough knowledge of medical terminology and relevant procedures, excellent written, electronic and oral communication skills, above average critical thinking and problem solving skills and strong computer skills.

　　Direct Reports

　　None

　　OSHA Status

　　Category I—Increased Risk Position

　　Potential exposure to hazardous waste and blood borne pathogens, clinical settings

　　Physical requirements

　　Physical Demands: Requires walking, bending, sitting, standing, writing, reading, telephone use, data input into computer, pulling medical records,

　　Mental Demands: Ability to cope with continual changing priorities under potentially stressful conditions

　　Manual Dexterity Required:  Ability to use a keyboard, telephone.

　　American with Disabilities Requirements

　　External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.

　　American with Disabilities Requirements:

　　External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.

　　Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

　　Powered by JazzHR