Primary DetailsTime Type: Full time

Worker Type: Employee

Mechanical Breakdown Adjuster

The Opportunity: Utilize standardized procedures in adjudicating mechanicalbreakdown claims. Answer telephone calls from repair facilities and customersholding a service contract or policy to answer questions, givinginstructions and obtaining information to complete the claims adjudicationprocess. Determine if there is coverage in adjusting a claim by using andinterpreting the terms and conditions of a service contract or policy. Ensurethe cost effectiveness of adjudicating a claim by being able to negotiateparts and labor and possibly resourcing parts to assist the company in andmeeting our customer needs and our obligations for both our RV and Automobilecustomers.This position is in a call center environment.During training work hours will be 8:00 am to 4:00 pm MT. After traininghours will be 9:00 am to 5:00 pm, 9:30 am to 5:30 pm, or 10:00am to 6:00 pm MT, depending on the business needs. There will beopportunity for earlier shifts depending on performance and business needs.

Location: Greenwood Village, CO or Remote - Colorado

Work Arrangement: Hybrid (2-3 days a week in the office)

The hourly range for this role is between $24.00 - $39.75 depending onexperience and location

Your new role

Provide timely, personalized and quality customer service to both internaland external customers. Our customers are our first priority.

Determine validity and accuracy of dealer repair orders and loss reports,ensure parts and labor charges are accurate and reasonable

Enter information into claims systems to document the claim properly, verifyparts and labor pricing, and to adjust and settle claims

Respond to customer service inquiries according to the terms and conditions ofthe policy

Provide accurate and timely information to internal and external stakeholdersby utilizing subject matter expertise on the service contracts and policies

Collaborate with team by escalating issues to upper-level claims professionalsto facilitate the accurate assessment of complex issues

Contribute to a positive work environment by demonstrating culturalexpectations and influencing others to reward performance and value "cando" people, accountability, diversity and inclusion, flexibility,continuous improvement, collaboration, creativity and funRequired Education

High School Diploma/GEDRequired Experience

2 years relevant experiencePreferred Competencies/Skills

Provide personalized and quality service to meet the expectations of internaland external customers

Follow established guidelines to focus on details and complete tasksattentively and thoroughly

Communicate information in a clear, well-organized, and professional manner

Complete tasks attentively and thoroughly

Establish and maintain effective and respectful relationships with internaland external customers

Communicate information in a clear, well-organized, and professional manner

Respond to both verbal and nonverbal cues

Negotiate skillfully in situations with both internal and external customersto settle differencesPreferred Experience

Experience in an automotive or RV repair or experience as a mechanicalbreakdown claims processorPreferred Licenses/Certifications

National Institute for Automative Service Excellence (ASE) certification

A Claims Adjusters license from any statePreferred Knowledge

Basic knowledge of Microsoft Office Suite applications, including Outlook,Word and Excel

Working knowledge of mechanical failures and repairs

Basic knowledge of material damage estimating processes, systems andrequirements

Basic understanding of... For full info follow application link.