Description

　　Transparency represents an incredible opportunity to raise retail industry standards around authenticity, product transparency, and supply chain tracking. Transparency is a strategic new software-as-a-service launched by Amazon for the global consumer goods industry. We are focused on building a global service which allows consumer brands and consumers to trace the origin of items throughout the supply chain ensuring only authentic items enter the supply chain. The Transparency service is focused on preventing the receipt and sale of counterfeit goods both online and offline. Our customers include individual consumer brands who sell both on and off of Amazon direct and through a network of direct and third-party sellers

　　The Role:

　　Transparency is looking for a Mass Account Management Team Lead experienced in managing account management team ensuring Brand ongoing usage of the Transparency service. This role will manage a highly talented account management team, develop team’s strategy, create objectives, measure and evaluate all work process and results, develop and maintain relationships with key stakeholders both internally and externally e.g. Brands and Service Providers, lead team to deliver Transparency units protection goals. As a strategic contributor to Transparency, you will have the opportunity to dramatically accelerate adoption of Transparency, by applying sound operational practices, inventing and simplifying job functions, and training your teams on best practices for efficiency. Since this is a relatively new space for Amazon, and an emerging industry, you will be required to work autonomously taking full control and responsibility for achieving the business result in a fast-moving and often ambiguous environment. As part of this role you will also work with brands during the implementation phase as an adviser and project manager ensuring a high satisfaction level for brands. You'll also have a great deal of influence on streamlining the operational processes involved in the implementation process by documenting best practices, collecting brand’s voice and advising our product management team on features that will enable self-service.

　　We are open to hiring candidates to work out of one of the following locations:

　　Shanghai, 31, CHN

　　Basic Qualifications

　　5-7 years of sales, account management or customer support experience working in a fast paced and ambiguous environment.

　　More than 2 years of team management experience

　　Proven track record of delivering business goals

　　Excellent interpersonal and team management skills

　　Demonstrated experience working with multiple internal and external stakeholders

　　Customer obsession, professional, ambitious, highly organized and results driven

　　Problem-solving capability and service orientation

　　Excellent communication skills, both verbal and written in Mandarin and English

　　Bachelor's Degree

　　Preferred Qualifications

　　Experience working with brands or supply chain ecosystem

　　Understanding of consumer packaging, counterfeit prevention

　　Experience navigating complex processes/environment

　　Startup experience where you’ve worn many different hats and successfully navigated through complexity while never missing a beat with customers.