LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

　　Join us to transform the way the world works.

　　We are looking for a LinkedIn Marketing Solutions Support Specialist to join our team in providing outstanding customer support to all LinkedIn Marketing Solutions clients as well as LinkedIn consumers. In this role, you will be responsible for responding to a variety of inquiries through multiple communication channels. You will also identify and act upon opportunities for strategic growth through recommendations to meet and exceed short- and long-term LinkedIn marketing solutions business objectives.

　　At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.

　　Responsibilities:

　　Maintain an exceptional understanding of the LinkedIn Marketing Solutions (LMS) products and the online advertising industry

　　Do whatever it takes to make LMS clients successful in their marketing goals

　　Provide technical support solutions to LMS clients as needed and be a single point of contact for issues associated with LMS client-base

　　Coordinate retention efforts in conjunction with the Product Marketing team as needed

　　Own the definition and operational rollout of LMS standard operating procedures through documented policies and guidelines

　　Establish effective working relationships throughout the organization (with Product, Product Marketing and Product Support teams) to ensure solid communication flow of information and feedback on process, policy and product changes

　　Document all client contacts accurately and in a timely manner using the appropriate systems and communication channels

　　Ensure issues are escalated to key stakeholders when needed

　　Basic Qualifications:

　　12+ months of experience with online advertising either supporting a product/solution or buying advertisements online; or customer support in applicable field

　　Fluent in English and Dutch

　　Preferred Qualifications:

　　Experience interacting with customers via phone, e-mail and chat

　　Experience with search marketing, PPC or other online advertising

　　Experience interacting with or managing relationships with paying customers and clients

　　Experience with technologies such as HTML, CSS or JavaScript

　　Experience with or knowledge of content marketing

　　Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)

　　Excellent communication, project management, relationship management and selling skills

　　Adept at cross-functional team or individual partnership and collaboration with the ability to interact with all levels of the organization

　　Ability to analyze data, trends and client information to identify product or service growth opportunities

　　Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision

　　Negotiation and or customer retention skills

　　Ability to work in a fast-paced, startup environment

　　Suggested Skills:

　　Communication

　　Adaptability

　　Problem Solving

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　　Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.