Epic SME - Letterkenny

　　Optum, the fast-growing part of UnitedHealth Group, is a leading information and technology-enabled health services business. Our teams are dedicated to modernising the health care system and improving the lives of people and communities.

　　Serving virtually every dimension of the health system, we work with a diverse set of clients across 150 countries – from those who diagnose and treat patients to those who pay for care, deliver health services, and those who supply the cures. Optum maintains operations across North America, South America, Europe, Asia Pacific and the Middle East. Our innovative partnerships provide technology and tools that enable unprecedented collaboration and efficiency. As a result, we can tap into valuable health care data to uncover insights and develop strategies for better care at lower costs.

　　About the Role

　　Do you have experience working with Epic EHR systems, and are looking to elevate your career with a world-leader in healthcare?

　　At our newest Electronic Health Record Centre of Excellence in Letterkenny, Ireland, we're assembling a dynamic team committed to revolutionising the healthcare industry. Our mission is simple: to make the healthcare system work better for everyone. Here, you'll collaborate with some of the brightest minds in the field to make the future of healthcare a reality.

　　We're building a cutting-edge electronic healthcare records and analytics services capability, harnessing the collective expertise of our clinical, consulting, delivery, technology, and operations teams. As an Epic Subject Matter Expert, you will leverage your background and expertise in Epic systems to act as a primary advisor between end-users, project team members and other information technology resources. Your guidance and insights will be instrumental in shaping transformation healthcare solutions. We are interested in applications from individuals with at least 1 active Epic certification, with the enthusiasm and drive to continue to broaden their experience.

　　Strong candidates will be able to demonstrate self-motivation and team collaboration. Continued development in Epic will be provided. Most importantly, our team will foster a culture of diversity and inclusion and drive innovation for our company and our clients.

　　Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Letterkenny office and telecommuting from a home-based office in a hybrid work model.

　　Primary responsibilities of the Epic Subject Matter Expert (EHR):

　　• Lead medium to large complexity Epic software upgrade initiatives or enhancements to workflows including the design, build, and test phases

　　• Provide Epic product function, design, build, and testing expertise and experience for assigned Epic module(s)

　　• Collaborate with end users to design and build the Epic system in a timely and professional manner and make corrective configuration or enhancements

　　• Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs

　　• Provide technical and/or clinical consultation including application configuration. Review, analyze, and evaluate system needs to develop recommendations for customers

　　• Serve as a mentor/subject matter expert to local and client-based team members

　　• Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software

　　• Facilitate communication with stakeholders from initial requirements to final implementation

　　You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

　　Required qualifications:

　　• Deep experience of Epic systems, with active / current Epic certification in at least one area

　　• Direct client healthcare domain knowledge such as clinical documentation workflow, patient portal, closing encounters, and patient flow

　　• Ability to take on a new application or project area with proven success

　　• Managing application specific work plans at the resource and task level

　　• Degree education or equivalent experience

　　Preferred qualifications:

　　We value a diverse range of skills and experiences. While any of the following qualifications are desirable, they are not mandatory for this role. Candidates from varied backgrounds are encouraged to apply.

　　• Experience mentoring individuals or teams within the system

　　• Knowledge and experience using basic and intermediate project management tools and techniques

　　• Ability to handle multiple client assignments and communicate with all stakeholders involved

　　• Ability to communicate tactfully and work effectively with patients, physicians, vendors and system staff at all levels

　　• Capable to lead and work well in a diverse, multi-disciplinary team

　　Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

　　All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.

　　At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

　　Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2023 Optum Services (Ireland) Limited. All rights reserved.

　　#RPO