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　　Job Category

　　Enterprise Technology & Infrastructure

　　Job Details

　　About Salesforce

　　We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

　　About Salesforce

　　We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good- you've come to the right place.

　　Role Description:

　　You'll lead a team of talented content producers who collaborate with engineers, product managers, and designers to create high-quality documentation and user assistance that helps our customers in vertical succeed. You're an excellent match if you are self-directed, a problem solver, an excellent communicator, and passionate about technology. Content includes:

　　UI text and in-app user assistanceOnline help and guidesSolutions and use case documentationDeveloper and reference documentationHow-to and onboarding videosHands-on learning modules (Trailhead)

　　You will:

　　Inspire, coach, mentor, and provide professional development for your teamWork with Content Experience and cross-functional teams and stakeholders to determine direction and priorities for your teamOversee content strategy and ensure coverage and qualityRecruit, hire, and onboard new writers as the team growsBe a leader and contribute to overall Content Experience direction and priorities

　　Required Experience/Skills:

　　5+ years of documentation management experience or project leadership experience10+ years of experience in technical writingProven leadership and mentoring skillsExcellent communication, analytical, interpersonal, and team development skillsSound judgment and strong decision-making abilityStrong customer advocacy skillsGreat organizational abilitiesCross-functional team experience and influenceTrack record of improving existing styles, processes, and teamsBachelor's degree in a technical or communications field

　　Desired Experience/Skills:

　　Experience documenting SaaS applications or enterprise-class client/service softwareExperience with source control software such as Perforce or GitHubExperience with authoring tools such as OxygenKnowledge of DITAExperience with video and image editing softwareBasic understanding of Salesforce or another CRM system

　　Accommodations

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　　Posting Statement

　　At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

　　Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

　　Salesforce welcomes all.