Job Title Manager, Service Reliability Engineering Summary of the role: Lead a team responsible for working on projects or day to day operational activities aimed to ensure the reliability of the customer management (CM) application. - Accountable for the budget, performance and results of a medium-sized team or multiple teams of employees. Influences the resource, budget and policy planning and sets concrete development plans for the team members. - Has a mid/long-term vision of the activity and the business, influences the department's strategy based on a broad understanding of the environment. Exposed to complex decision making. - Works with a high level of autonomy, based on management directions, escalating issues only when necessary. In this role you will: Manage Platform Services for Navitaire Core Services end to end. Manage the full application stack (OS, Data Bases and Data Stores, Application, Links, vNW and the corresponding support functions according to the agreed service levels (internal & external) Service Automation. Change and Release Management: Manage and execute change, release and test processes and drive automation of these processes Problem & Incident Management. -Produces deliverables and carries out problem investigations, support or change management activities within timescales and standards defined by Team Leader or Project Leader. -Participates in projects and initiatives aimed to maintain and evolve the application. - Works with various Engineering & Product Teams to define the KPI's for the Products which the SRE Team will be responsible for managing in Production -Follows the company's IT best practices and security guidelines." Business Knowledge - Combines technical skills with business awareness to get a bigger picture understanding of the Service Reliability Engineering DCS division and Navitaire. -Gains an appreciation of the standards of work required, project life cycle and Navitaire methodologies. About the ideal candidate: Bachelor's Degree in Computer Science, Computer Engineering, or Electrical Engineering preferred. Experience in Building and Lead Large Teams Experience of developing and managing an SRE practice and Operations Center. Customer facing operations on Cloud, Mobile, and IIoT platforms. Proficiency in scripting languages like JavaScript, Python, PowerShell. Experience with cloud services like AWS or Microsoft Azure. Experience of observability and logging solutions. Experience with software infrastructure management including Helm, FluxCD, Ansible, and Terraform. Knowledge of software and deployment test methodologies and automated test tools. Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, testing, and operations. Software development on both Windows and Linux. Experience in communicating with users, other technical teams, and management to collect requirements, describe software product features, and technical designs. Strong verbal and written communication skills. Knowledge of the Airline Industry will be a Plus. What we can offer you: *The opportunity to work for one of the world's top leading travel tech companies; a company that originated in technology innovation and sees the world with a technology-first perspective *Skills development and opportunities to try new ideas *A global diverse work environment Application process: The application process takes no longer than 10 minutes! Create your candidate profile, upload your CV and apply. Are you the one we are looking for? Applynow! Diversity & Inclusion Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, per eption, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved. Amadeus endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.