At Houston Methodist, the Manager, Service Line Marketing position is responsible for partnering with hospital, physician, physician organization and marketing leadership to develop consumer driven service line and brand strategies for the system and is accountable for execution citywide campaigns in order to drive commercial preference and generate profitable patient volume among key target consumer groups. This position leverages consumer insights, profitability assessments, market dynamics, and consumer research to make data-driven decisions, and develop and recommend new initiatives to support strategies for service lines. Responsible for overall service line strategy across the system, and finding opportunities to develop and refine service line framework. Responsible for service line budget oversight and compliance, and multiple programs and/or service lines. Interacts with executives. The Manager is responsible for partnering across the organization to optimize access for consumers to become patients.

　　The manager position responsibilities include managing the daily work activities of the work unit/department staff, ensuring quality, productivity, functional excellence and efficiency while assisting management in accomplishing strategic and operational objectives. In addition, this position provides guidance to staff and is responsible for staffing, budget compliance, contributing to staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and assisting in the development and implementation of policies and procedures to ensure a safe and effective work environment. This position also implements training, monitoring and operations initiatives that secure compliance with ethical and legal business practices and accreditation/regulatory/ government regulations.

　　PEOPLE ESSENTIAL FUNCTIONS

　　Performs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees in the department. Provides development and mentoring of staff. Meets or exceeds threshold goal for department turnover. Develops direct reports to perform these same functions.

　　Provides fair and consistent leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees, completing performance appraisals, conducting new hire feedback sessions, coaching/corrective counseling, and providing recognition/commendations to achieve desired outcomes. Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.

　　Facilitates and promotes effective team dynamics and teambuilding strategies within and between departments; participates and/or leads and facilitates department process improvements as needed.

　　Meets or exceeds threshold goal for department and/or system metrics on employee engagement indicators.

　　Leads competitive spending monitoring to ensure Houston Methodist has an accurate media budget in order to reach target goals.

　　SERVICE ESSENTIAL FUNCTIONS

　　Plans and organizes day-to-day department operations, schedule and activities. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction.

　　Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction, through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the department.

　　Manages and leads development of service line strategies at the system level, partners with local teams to extend system campaigns locally, and seeks out opportunities to grow preference among target cohorts.

　　Leads city-wide advertising plans for service lines including creative development, media planning, and tracking results by partnering with advertising agency, media agency, and market research.

　　QUALITY/SAFETY ESSENTIAL FUNCTIONS

　　Ensures a safe and effective working environment; monitors and/or revises the department safety plan and/or any specific accreditation/regulatory required safety guidelines, including infection control principles. Monitors and confirms staff maintain their required credentials that demonstrate competency per accrediting agency or department guidelines as applicable.

　　Uses and optimizes information systems to enhance operations; supports entity-specific performance improvement and data management/analysis functions.

　　Employs a proactive approach in the optimization of safe outcomes by monitoring and improving the department workflow, using peer-to-peer accountability, reporting accidents, near misses, and/or adverse events immediately per department protocol and identifying solutions via collaboration. Adopts lean principles in driving process improvements. Role models situational awareness, using teachable moments to improve safety.

　　Monitors self and employee compliance with policies, procedures, and System HR Standards of Practice and performs associated actions upon non-compliance (i.e., focal point review requirements, disaster plan, inservices, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.).

　　Serves as Houston Methodist's authority on ensuring brand quality, consistency and alignment is upheld across all system initiatives - and demonstrates adaptability and flexibility to evolve the brand.

　　Partners with digital marketing team to utilize marketing technologies and tools to attract and convert patients.

　　FINANCE ESSENTIAL FUNCTIONS

　　Assists in the development of department budget and ensures that the department operates in a cost effective manner. Manages/audits department expenses within approved budget parameters, ensuring that the department meets the budgeted/flex revenue and/or expense targets on a monthly and annual basis. Develops staffing plans and schedules to meet department/patient needs that reflect understanding of the importance of cost-effectiveness.

　　Implements department strategies to achieve financial target and staffing needs, developing others to do the same, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications.

　　Oversees and monitors service line and advertising budgets, optimizing spend across all marketing channels to maximize ROI and encounter volume.

　　Leads competitive spending monitoring for service lines to ensure Houston Methodist has an accurate media budget in order to reach target goals.

　　GROWTH/INNOVATION ESSENTIAL FUNCTIONS

　　Identifies and implements innovative solutions for practice or workflow changes to improve department operations or other department-specific measures by leading unit projects and/or other department/system directed/shared governance activities. Supports change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures, processes, requirements or cultures.

　　Proactively evaluates processes; recommends and implements action plan(s) for change; follows through to ensure effective, sustainable change. Participates in the development and implementation of new procedures and the review and revision of existing procedures.

　　Identifies opportunities and takes action to build strategic relationships between one's area and other areas, teams, departments, and units to achieve business goals.

　　Seeks opportunities to identify developmental needs of self and staff and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates My Development Plan (MDP) on an on-going basis. Conducts conversations with staff on their development.

　　Proactively identifies system and local opportunities to improve service line brand health, reach commercially insured segments, or avoid non-commercial segments.

　　This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

　　EDUCATION

　　Bachelor's degree in Marketing, Communications or related field

　　Master's preferred

　　WORK EXPERIENCE

　　Eight years Marketing or Communications experienceLICENSES AND CERTIFICATIONS - REQUIRED

　　N/AKNOWLEDGE, SKILLS, AND ABILITIES

　　Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

　　Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

　　Ability to effectively communicate through a variety of channels with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles; engages the recipient(s) and helps them understand and retain the message

　　Demonstrates the ability to interact with others in a way that gives them confidence in one's intentions and those of the organization

　　Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one's own behavior to accommodate tasks, situations and individuals involved

　　Demonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skills

　　Ability to identify and understand issues, problems and opportunities, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences

　　Ability to work effectively in a fast paced environment

　　Demonstrates flexibility and adaptability in the workplace

　　Ability to lead meetings, conversations and present with authority

　　Ability to uphold confidential and sensitive information

　　Proficient in spreadsheet, word-processing, and presentation software

　　Ability to engage and be open to ideas offered by others; works collaboratively and contributes to dialogue

　　Initiative in managing projects and communication with stakeholders

　　Ability to lead meetings, conversations and present with authority

　　Has good judgment and decision-making ability, with strong analytical and critical thinking skills; understands when to escalate issues

　　SUPPLEMENTAL REQUIREMENTS

　　WORK ATTIRE

　　Uniform No

　　Scrubs No

　　Business professional Yes

　　Other (department approved) Yes

　　ON-CALL*

　　*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

　　On Call* NoTRAVEL**

　　Travel specifications may vary by department

　　May require travel within the Houston Metropolitan area Yes

　　May require travel outside Houston Metropolitan area Yes

　　Company Profile:

　　Houston Methodist is one of the nation’s leading health systems and academic medical centers. Houston Methodist consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston area. Houston Methodist also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, Houston Methodist employs more than 27,000 employees and is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide high quality patient care.

　　Houston Methodist is an equal opportunity employer inclusive of women, minorities, disabled persons and veterans.

　　Houston Methodist is an Equal Opportunity Employer.

　　Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested.